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- Tasks: Join our Reservations Team to assist with guest enquiries and manage bookings efficiently.
- Company: Andras Hotels is Northern Ireland's largest hotel group, dedicated to promoting tourism and hospitality.
- Benefits: Enjoy discounted hotel rates, health care plans, enhanced maternity/paternity pay, and employee appreciation events.
- Why this job: Be part of a dynamic team in a rapidly expanding company with great training and development opportunities.
- Qualifications: Previous experience in the hotel industry or administrative role and 5 GCSEs including Maths and English required.
- Other info: Work in a supportive environment that values teamwork, diversity, and integrity.
The predicted salary is between 24000 - 36000 £ per year.
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Andras Hotels – Reservations Team Member, Belfast
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Client:
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8aff9bdbce37
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Job Description
About us:
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Assist with the efficient and smooth running of the Reservations Department, dealing with guest enquiries in a professional manner and achieving financial targets.
What we offer:
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
About The Role
Main Duties:
Ensure that phones / emails are answered in a speedy, professional and efficient manner
Ensure all Reservations are accepted, recorded and confirmed in accordance with Company Policy and in an efficient and courteous manner
Ensure all guest enquiries are handled professionally and provide information regarding Hotel services available
Assume responsibility for checking arrivals, managing duplicate bookings, group arrival details, etc.
Manage group bookings within Company criteria; collect payments, adhere to cancellation policies, check master bills, keep hotel fully informed of group requirements.
Management of online systems to include Rate & Availability management
Cross selling of all hotels within the group; knowledge of each PMS / CRS system to assist with covering holidays / breaks for colleagues
Upselling of Hotel facilities / supplements to potential customers to maximise revenue
Reviewing daily PACE and reservations created reports for booking trends, group reservations, rate queries and making recommendations for public / group rates
Be aware of current business targets, actual budgeted and forecasted business levels and to focus at all times to achieve these targets
Assist the Reservations / Revenue Managers in the preparation of reports
Actively participate in any training and personnel exercises designed to improve standards and performance levels
Assist with collection of payments on advance purchase reservations, management of declined bookings
Liaise with the Accounts Department for Accounts outstanding, commission claims, matching online payments with PMS system and keeping guest ledger to a minimum
Ensure that policies and procedures are known and adhered to, that team members are fully aware of public / corporate rates and that a high level of communication exists between the Team and other Departments
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction, at all times
Upkeep of the Equal Opportunities Policy to ensure that there is a neutral working environment
Work in accordance with standard procedures within each Department
Carry out Company’s customer relation policy and communicate Hotel services to guests
Ensure a high standard of personal hygiene and grooming
Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to Management and observe all requirements under Health and Safety at Work Act (1989)
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
· Teamwork – work with commitment, cooperatively and effectively with others
· Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
· Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
· Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Desired Criteria
- Experience within a Reservationist Role
Required Criteria
- Previous Experience within the Hotels Industry or Administrative Office Role for a Minimum of 1 year continuous
- 5 GCSEs including Maths and English at Grade C or above or equivalent qualification
- Customer Service Skills
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Andras Hotels - Reservations Team Member employer: Andras Hotels
Contact Detail:
Andras Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Andras Hotels - Reservations Team Member
✨Tip Number 1
Familiarise yourself with Andras Hotels and their various properties. Understanding their brand values and services will help you engage more effectively during interviews and show your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Andras Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Reservations Team Member role.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily relies on effective communication and problem-solving. Consider role-playing common guest scenarios to prepare for potential questions during the interview.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially regarding reservations and customer service. This knowledge can set you apart and demonstrate your commitment to the field during discussions with the hiring team.
We think you need these skills to ace Andras Hotels - Reservations Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Team Member at Andras Hotels. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly outline your previous experience in the hotel industry or administrative roles. Emphasise any customer service skills and relevant qualifications, such as your GCSEs in Maths and English.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Andras Hotels. Mention specific aspects of the company culture and values that resonate with you, and explain how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Andras Hotels
✨Know the Company
Before your interview, take some time to research Andras Hotels. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Reservations Team Member, you'll be dealing with guest enquiries regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Reservation Systems
If you have experience with any Property Management Systems (PMS) or Central Reservation Systems (CRS), be ready to discuss this. If not, consider familiarising yourself with common systems used in the hospitality industry to show your willingness to learn.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities at Andras Hotels. This shows your enthusiasm and interest in the position.
