At a Glance
- Tasks: Assist in managing reservations and providing excellent customer service to guests.
- Company: Join Andras Hotels, Northern Ireland’s largest hotel group with a vibrant culture.
- Benefits: Enjoy discounted hotel rates, health plans, and professional development opportunities.
- Other info: Great career growth potential and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: GCSEs in Maths and English, customer service skills, and computer experience required.
The predicted salary is between 13 - 13 £ per hour.
Location: Andras House Ltd, Andras House, 60 Great Victoria Street
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Assist with the efficient and smooth running of the Reservations Department, dealing with guest enquiries in a professional manner and achieving financial targets.
Why work for us?
We are always looking for talented and enthusiastic team members at all levels to join our company. We want to encourage our team members to develop new skills, embrace new challenges and be rewarded in our company.
What We Offer
- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape – Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts – access to perks and discounts on travels, shopping and much more
About The Role
Your day to day:
- Ensure that phones / emails are answered in a speedy, professional and efficient manner
- Ensure all Reservations are accepted, recorded and confirmed in accordance with Company Policy and in an efficient and courteous manner
- Ensure all guest enquiries are handled professionally and provide information regarding Hotel services available
- Assume responsibility for checking arrivals, managing duplicate bookings, group arrival details, etc.
- Manage group bookings within Company criteria; collect payments, adhere to cancellation policies, check master bills, keep hotel fully informed of group requirements.
- Management of online systems to include Rate & Availability management
- Cross selling of all hotels within the group; knowledge of each PMS / CRS system to assist with covering holidays / breaks for colleagues
- Upselling of Hotel facilities / supplements to potential customers to maximise revenue
- Reviewing daily PACE and reservations created reports for booking trends, group reservations, rate queries and making recommendations for public / group rates
- Be aware of current business targets, actual budgeted and forecasted business levels and to focus at all times to achieve these targets
- Assist the Reservations / Revenue Managers in the preparation of reports
- Actively participate in any training and personnel exercises designed to improve standards and performance levels
- Assist with collection of payments on advance purchase reservations, management of declined bookings
- Liaise with the Accounts Department for Accounts outstanding, commission claims, matching online payments with PMS system and keeping guest ledger to a minimum
- Ensure that policies and procedures are known and adhered to, that team members are fully aware of public / corporate rates and that a high level of communication exists between the Team and other Departments
- Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction, at all times
- Upkeep of the Equal Opportunities Policy to ensure that there is a neutral working environment
- Work in accordance with standard procedures within each Department
- Carry out Company’s customer relation policy and communicate Hotel services to guests
- Ensure a high standard of personal hygiene and grooming
- Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to Management and observe all requirements under Health and Safety at Work Act (1989)
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours:
- Teamwork – work with commitment, cooperatively and effectively with others
- Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
- Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
- Integrity – honest, respectful and accountable
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Required Criteria
- 5 GCSEs including Maths and English at Grade C or above or equivalent qualification
- Customer Service Skills
- Excellent Communication Skills
- Computer Experience or relevant qualification (OCR/RSA Stage 2 or equivalent qualification)
- Previous Experience within the Hotels Industry or Administrative Office Role for a Minimum of 1 year continuous within the last 5 years.
Desired Criteria
- Experience within a Reservationist Role
Closing Date: Wednesday 26th August, 2026
Contract Type: fulltime
Salary: £13.20 Hourly
Andras Hotels - Reservations Team Member employer: Andras Hotels
Andras Hotels is an exceptional employer, offering Personal Trainers the chance to thrive in a modern and supportive environment at Bodyscape Health Club in Belfast. With state-of-the-art facilities, marketing support, and a vibrant community, you will have ample opportunities for personal growth and to build your own clientele, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Andras Hotels - Reservations Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Andras Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Andras Hotels
Don't be shy about reaching out to Andras Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Andras Hotels - Reservations Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Andras Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Andras Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
