At a Glance
- Tasks: Provide exceptional customer service and manage office operations in a creative environment.
- Company: Join a century-old, family-owned fabric manufacturer with a passion for quality and creativity.
- Benefits: Supportive culture, growth opportunities, and a chance to work with beautiful fabrics.
- Other info: Perfect for sewing enthusiasts, but not required!
- Why this job: Be a key player in a dynamic team while helping customers and colleagues thrive.
- Qualifications: Strong communication skills, problem-solving abilities, and a knack for organisation.
The predicted salary is between 26433 - 32307 £ per year.
About Andover Fabrics and Makower UK
Andover Fabrics is one of the world's leading quilt fabric manufacturers with deep roots in the American textile industry dating back to the Roaring Twenties. We sell our premier, quality fabrics worldwide through strong strategic partners in Europe, Australia, Canada, and Japan. We love preserving historical designs, supporting new and modern designs, and bridging the gap between the two. Makower UK is our United Kingdom-based manufacturer and contributes beautiful designs to our offerings. We are customer-driven and value the experience of every partner and creator we meet!
About the Role
We're seeking an Office Coordinator who loves providing an exceptional customer experience! As an Andover Makower Office Coordinator, you'll be one of our company's primary points of contact. You'll research and share information, problem-solve, handle administrative and operational tasks, and build rapport with customers, sales reps, and colleagues. Phone calls and emails are a given, but your day will be peppered with variety.
If you're a great communicator, enjoy problem-solving, are passionate about helping customers and colleagues, and are aligned with a corporate mission rooted in creativity, we'd love to meet you! It would be amazing if you happen to enjoy sewing, quilting, or crafting! Although it's not required :)
Responsibilities
- Provide prompt, professional, and warm customer service and account management
- Maintain customer accounts, updating information, credit control, and ensuring timely payment
- Keep up to date on new and existing products, system features, and logistics to assist customers and colleagues
- Resolve customer issues and escalate to appropriate management when necessary
- Assist with troubleshooting common issues and follow up to ensure resolution
- Be able to assist in all aspects of the order process: data entry, obtaining payment/approval, coordinating with the warehouse on order specifics when needed
- Engage with customers, sales reps, and colleagues with a positive, professional, helpful tone
- Collaborate with team members to share insights and develop better processes
- Understand Andover Makower customers and sales reps and their experience
- Manage day-to-day office operations, order supplies, and keep the work space organized and running smoothly
- Help coordinate various tasks between UK and U.S. colleagues
Qualifications
- Excellent interpersonal and active listening skills
- Clear and concise verbal and written communication skills
- Highly organized with attention to details
- Problem-solving abilities with a detail-oriented mindset
- Ability to multitask and handle high-pressure situations calmly
- Comfortable with technology, adaptable to learning new systems; familiarity with CRM and ERP systems a plus
- Intermediate proficiency in Microsoft Excel and Google Sheets
- Prior experience in a customer facing role required
- Welcome and embrace feedback
- A big PLUS if you are a quilting, sewing or craft enthusiast!
Why Work at Andover Fabrics / Makower UK?
We're a 100+ year-old, multi-generational, family-owned business committed to creating an environment where every team member and stakeholder feels valued, supported, and empowered to succeed. We're known for our beautiful, quality products, appreciation for our customers, and love of our industry.
Growing! We have big plans for the future. Join us!
Great Work Place Culture: See above :)
Andover Fabrics is headquartered in New York City, New York. Makower UK is located in Maidenhead, England.
Office Coordinator - Makower UK in Maidenhead employer: Andover Fabrics
Andover Fabrics is committed to delivering exceptional customer experiences and values the contributions of every employee. The company fosters a collaborative work culture that encourages professional development and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator - Makower UK in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Andover Fabrics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Andover Fabrics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Coordinator - Makower UK in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Andover Fabrics:Your cover letter is your chance to shine! Tell us why you want to work at Andover Fabrics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Andover Fabrics!
How to prepare for a job interview at Andover Fabrics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
