At a Glance
- Tasks: Support software development and manage IT operations in a dynamic environment.
- Company: Andium Homes, Jersey’s leading provider of social housing.
- Benefits: Competitive salary, training, 25 days holiday, and private medical cover.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Join a passionate team making a real difference in the community.
- Qualifications: AS level or equivalent in IT, with coding and SQL experience.
The predicted salary is between 29700 - 36300 £ per year.
- Reports to: Head of Digital
- Direct Reports: None
- Overview
Andium Homes is a Government owned not-for-profit organisation and Jersey’s principal provider of social rented and assisted purchase homes.
We are the Island’s largest landlord, owning more than 5,000 rental properties and we provide good quality homes and highly valued landlord services for more than 10,000 Islanders.
Alongside this we deliver an annual programme of assisted purchase sales utilising our Andium Homebuy scheme which offers deposit free sales at 75% of the property value.
Andium is not funded by the tax payer, all of our services, developments and borrowing is paid for from our rental and sales income.
We also make an Annual Return to Government of at least £29m.
Providing great homes and services for our residents is our passion.
We have a dedicated team of housing professionals ensuring consistent delivery of our services to our residents, which are shaped around their needs.
With a challenging Business Plan to deliver, and plans for significant growth, we are looking for excellent individuals to supplement our small, but dedicated team.
Our Vision
Making a difference with great homes and services.
Our Values
- We Care
- about our clients, our colleagues, our communities, the quality of the services we deliver and our environment.
- We Collaborate
- as one team, working together and with our partners to be the best that we can be to deliver meaningful outcomes.
- We are Creative
- driving change through innovation and continuous improvement, ensuring that we deliver the outcomes our clients want effectively and efficiently.
- Here for our Clients & Communities
- everything we do is for our clients and the community, providing support where necessary whilst enhancing the client experience and creating great places to live and enjoy.
The Role
The Development & Operations Technician will be a part of a small team focused on software development and its operational functions.
The focus of this role is to support the business initiatives through new and existing automation developments.
This role will also be required to assist in the management and support of our IT environment, business systems, as well as assisting colleagues in an ever-changing dynamic IT environment.
The successful candidate/postholder must have excellent IT skills, communication skills and an understanding of programme management.
Knowledge of Microsoft Office 365, Azure cloud environment along with an active presence in understanding the latest and greatest tech solutions that can make a positive business impact to Andium.
- Job Specific Outcomes
- Manages workload and priorities with minimal supervision, demonstrating accountability and initiative
- Escalation point for technical support incidents.
- Provide level 2 and 3 desktop support both desk-side and remotely in line with department procedures for any IT related matter (systems, applications, databases).
- Identify, analyse, isolate, troubleshoot and provide detail resolutions of complex technical issues.
- Log and escalation all incidents and changes as required, including liaising with 3rd parties to resolve more complex issues.
- Maintain a library of associated materials (SOPs) for all equipment, processes and procedures.
- Contribute towards knowledge sharing and lunch & learn events across the business
- Adhere to and follow IT policies and procedures.
- Perform scheduled checks on the IT environment ensuring security and cyber threats risks are managed appropriately.
- Maintain and progress assigned IT related risks.
- Collaborate with stakeholders to define development requirements, ensuring alignment with business objectives
- Contributes to the design and implementation of the Digital architecture, roadmap and strategy.
- Deliver technical projects in line with the Digital roadmap and Business objectives.
- Contributes to quality assurance by identifying gaps and proposing improvements.
- Provide business cases and research the latest solutions available to assist with business productivity.
- Create comprehensive test scripts using agreed methodologies that reflect functional services and solutions.
- Transition developed services into support (documentation & training).
- Perform any other reasonable duties assigned by management.
- As part of the role, the post holder is at times required to provide technical support in the absence of the Service Desk resources.
- Required attendance outside of normal business hours to provide system or colleague support and to undertake essential planned activities which cannot reasonably be undertaken during normal business hours.
Such time will always be compensated for with additional time in lieu in line with the company approach to flexible working.
- Knowledge, Skills & Qualifications & Other Key Requirements
- Educated to AS level or have an equivalent qualification in IT
- Experience of development and coding in a work environment preferable
- Advanced SQL Server experience administration
- Knowledge and experience of administrating Microsoft Office 365 and Share Point
- Technical problem solving, dependability, initiative and professionalism are of the utmost importance
- Must have an Analytical mindset that will identify and solve technology-related issues and enhancements.
- Excellent and balanced communication skills, both verbal and written
- Excellent prioritisation skills
- Excellent organisation skills
- Team player
- The candidate must demonstrate an understanding and alignment with Andium Homes values and attributes and behaviours that evidence an ethos suitable to the diversity of challenges encountered by the company.
- Entitled to work residential status
- Discretionary Benefits
- Competitive Salary
- Training & Development
- 25 Days holiday
- 13.8% Pension
- Comprehensive Private Medical (Axa) & Dental (Denplan) cover
- Parking in town, if required
- Retail & Leisure corporate discounts
- Social events
- 37 hours per week Monday to Friday
- #J-18808-Ljbffr
Development & Operations Technician employer: Andium Homes Limited
Andium Homes is an exceptional employer, dedicated to making a positive impact in the community by providing quality homes and services. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that values collaboration and innovation. Located in Jersey, our team enjoys competitive benefits, including a generous pension scheme, private medical cover, and a vibrant social environment, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Development & Operations Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Andium Homes Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Andium Homes Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Andium Homes Limited!
✨Direct Apply to Andium Homes Limited
Let's not forget to apply directly through the Andium Homes Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Development & Operations Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Andium Homes Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Andium Homes Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Andium Homes Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
