At a Glance
- Tasks: Unbox, inspect, and manage customer returns in a fast-paced warehouse environment.
- Company: Join Andertons Music Co., a leading name in the music industry.
- Benefits: Starting salary of £27,027, with potential increase after probation.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Combine your passion for music with hands-on experience in a dynamic team.
- Qualifications: Musical product knowledge and strong communication skills are essential.
The predicted salary is between 27027 - 28850 € per year.
Andertons are looking for a Returns Processor to assist with the handling and administration of customer returns at our Guildford Warehouse.
As a member of the Returns Department you will be responsible for unpacking, inspecting, and completing all associated administration for customer returns using our ERP and Order management systems. Returned products may also need testing to confirm/identify faults and subsequently require packaging and despatching for repair/replacement.
Key Responsibilities- Unboxing and thoroughly inspecting customer returns.
- Accurate data entry and updating of our Returns Management Software systems.
- Effective communication with interfacing departments via email and telephone.
- Assessing product condition for return to inventory or refurbishment.
- Booking and receiving customer and stock repair items.
- Returning stock items to Suppliers.
- Upkeep and organisation of Returns and Repairs Warehouse storage areas.
- Testing Pro Audio and Live Sound equipment.
- Packaging and despatching.
- Excellent musical product knowledge and handling experience, preferably with a particular interest in pro audio recording and live sound equipment.
- Positive, team player with excellent personal time management and communication skills.
- Good administration skills and a keen eye for detail.
- Comfortable working in a FAST-PACED environment.
- Computer literate with working experience of Outlook, Excel & Word.
- Can do attitude.
- Relevant experience in a similar role.
- Contract Type: Full Time
- Working Hours: 9am - 6pm Monday to Friday
- Salary: Starting salary of £27,027, increasing to £28,850 after a successful probation in line with the real Living Wage
- Job Location: Andertons Warehouse, Guildford Unit 7 Cobbett Park Guildford Surrey GU1 1RU
- Closing Date: 03rd April 2026
To apply for this role please email jobs@andertons.co.uk with 'Returns Processor' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.
Returns Processor in Guildford employer: Andertons Music Co
Andertons Music Co. is an exceptional employer, offering a vibrant work culture in the heart of Guildford. As a Returns Processor, you will benefit from a supportive team environment that values your musical expertise and attention to detail, alongside opportunities for professional growth and development. With competitive salaries and a commitment to employee well-being, Andertons fosters a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Processor in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Andertons Music Co. and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to returns processing and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! If you have experience with pro audio equipment or returns management systems, be sure to highlight that during your interview. Share specific examples of how you've handled similar tasks in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Returns Processor in Guildford
Some tips for your application 🫡
Show Your Passion for Music:When writing your application, let your love for music and pro audio equipment shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the products we handle.
Be Detail-Oriented:Since the role involves inspecting returns and updating systems, make sure your CV and cover letter are free from errors. We appreciate a keen eye for detail, so double-check everything before hitting send!
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor them to highlight your relevant experience and skills that match the job description. We love seeing how your background fits with what we do at Andertons.
Apply Through Our Website:Make sure to follow the application instructions carefully. We encourage you to apply through our website and include all necessary documents like your CV and cover letter. It helps us keep everything organised!
How to prepare for a job interview at Andertons Music Co
✨Know Your Products
Brush up on your knowledge of pro audio and live sound equipment. Being able to discuss specific products and their features will show your passion and expertise, making you stand out as a candidate.
✨Master the Admin Tools
Familiarise yourself with ERP and order management systems. If you can demonstrate your ability to navigate these tools during the interview, it’ll show that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Prepare to discuss how you’ve effectively communicated with team members or other departments in past roles. Clear communication is key in a fast-paced environment, so be ready to share examples.
✨Demonstrate Your Attention to Detail
Think of instances where your keen eye for detail made a difference in your work. Whether it’s catching a mistake in data entry or ensuring a product was properly packaged, highlight these experiences to showcase your skills.
