At a Glance
- Tasks: Help customers find their dream guitars and provide top-notch advice.
- Company: Join Andertons Music Co., a leading name in the music industry.
- Benefits: Enjoy a competitive salary, full-time hours, and a vibrant work environment.
- Other info: Work in a dynamic team and grow your career in the music sector.
- Why this job: Combine your passion for music with a rewarding sales role.
- Qualifications: Knowledge of guitars and excellent customer service skills required.
The predicted salary is between 27263 - 27263 £ per year.
Based in the Guildford Sales Office as part of the Sales and Service team, focusing on pre and post-sale advice to online/remote customers. The role requires working in the Sales Office 5 days a week and the candidate must live within a commutable distance of Guildford.
We are looking for someone who understands our customers and can help them find the perfect solution. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps, and demonstrate a desire to consistently deliver a high standard of customer service. To be fully effective in this role, you will need excellent time management and organisational skills and the ability to work well under pressure.
Responsibilities- Knowledge of the guitar history/heritage of the main brands and related products.
- Knowledge of the construction and features of products.
- Able to explain the differences between brands and products and provide independent advice relevant to the customer’s requirements.
- Able to identify features and benefits that are relevant to the customer over the phone and via email.
- Able to explain the differences between brands and help customers by giving great independent advice relevant to their requirements.
- The ability to absorb new information readily and pass this information on to others.
- Customer service experience, ideally in a retail environment or within the music equipment sector.
- Strong communication skills to converse, build relationships, and interact with individuals at all levels.
- Ability to react to challenges while remaining calm.
- Confidence and organisational skills to manage all aspects of a busy sales environment.
- Previous experience in retail sales or similar environments is preferred.
- Attention to detail and the ability to work quickly and accurately.
- Computer literacy (especially MS Outlook and Excel).
- Contract Type: Full Time
- Working Hours: 9am - 6pm Monday to Saturday; 10.45am - 5pm Sunday (5-day working week with a day off in the week and working Sat or Sun).
- Salary: £27,263 per year
- Job Location: Andertons Store, Guildford, 58-59 Woodbridge Rd, Guildford, Surrey GU1 4RF
- Closing Date: 22 May 2026
To apply for this role please email jobs@andertons.co.uk with "Guitar Sales Consultant – Office Based" as the subject line. Include your contact information, CV and cover letter in your email.
Guitar Sales Consultant – Office Based in Guildford employer: Andertons Music Co
Andertons Music Co. is an exceptional employer, offering a vibrant work culture that celebrates passion for music and customer service. Located in Guildford, our office-based Guitar Sales Consultant role provides employees with opportunities for professional growth, a supportive team environment, and the chance to engage with fellow music enthusiasts. We prioritise employee well-being with competitive salaries and a flexible working schedule, making it a rewarding place to build a career in the music retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guitar Sales Consultant – Office Based in Guildford
✨Tip Number 1
Get to know the company inside out! Research Andertons Music Co. and their products, especially guitars and amps. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers over the phone and via email, it’s crucial to sound confident and friendly. Try role-playing with a mate to get comfortable explaining product differences and features.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of examples where you've gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Andertons. Good luck!
We think you need these skills to ace Guitar Sales Consultant – Office Based in Guildford
Some tips for your application 🫡
Know Your Guitars:Before you start writing your application, brush up on your guitar knowledge! Make sure you can talk about different brands and models confidently. This will show us that you're passionate and ready to help our customers find their perfect match.
Tailor Your CV:Don’t just send a generic CV! Tailor it to highlight your experience in customer service and any relevant retail or music equipment background. We want to see how your skills align with what we’re looking for in a Guitar Sales Consultant.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share your enthusiasm for guitars and how you can contribute to our team. Remember, we love a personal touch!
Apply Through Our Website:Make sure to apply through our website by emailing your application to jobs@andertons.co.uk. Include 'Guitar Sales Consultant – Office Based' in the subject line, and don’t forget to attach your CV and cover letter. We can’t wait to hear from you!
How to prepare for a job interview at Andertons Music Co
✨Know Your Guitars
Make sure you brush up on your knowledge of acoustic, electric, and bass guitars, as well as amps. Be prepared to discuss the history and heritage of major brands, and be ready to explain the differences between them. This will show that you’re not just passionate about music but also knowledgeable, which is key for this role.
✨Customer Service Mindset
Since the role focuses heavily on customer interaction, think about examples from your past experiences where you provided excellent customer service. Prepare to share how you handled challenging situations while keeping a calm demeanour. This will demonstrate your ability to thrive under pressure.
✨Organisational Skills Matter
The job requires strong time management and organisational skills. Think of ways you’ve successfully managed multiple tasks in a busy environment. Be ready to discuss specific strategies you use to stay organised and efficient, especially when dealing with customer inquiries.
✨Practice Your Communication
Strong communication skills are essential for this position. Consider practising how you would explain product features and benefits over the phone or via email. You might even want to role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
