Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve courier issues and provide top-notch customer service.
- Company: Join Andertons Music Co., a vibrant team in the music industry.
- Benefits: Full-time role with competitive salary and supportive work environment.
- Why this job: Make a difference by helping customers and solving delivery challenges.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Office-based role in Guildford with opportunities for growth.
The predicted salary is between 27263 - 27263 £ per year.
We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.
Key Tasks
- Investigating and resolving courier issues with delayed or missing parcels.
- Liaising with couriers to track, locate, or resolve delivery problems.
- Processing refunds and exchanges in accordance with our procedures.
- Provide support to the sales team in pre/post-related activities.
- Provide cover for additional administrative tasks when needed.
- Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.
Key Skills
- Experience resolving delivery issues, delayed parcels, and returns.
- Previous experience in a Customer Service role.
- Strong administrative skills and the ability to multi-task.
- Active listening skills and ability to communicate clearly and effectively.
- Strong communication skills.
- A high attention to detail and the ability to work quickly and accurately.
- Be adaptable and resourceful in coming up with good solutions to any customer problems.
Extra Information
- Contract Type: Full Time
- Working Hours: 9am - 6pm Monday to Friday
- Salary: £27,263 per year
- Job Location: Andertons Store, Guildford, 58-59 Woodbridge Rd, Guildford, Surrey, GU1 4RF
- Closing Date: 22nd May 2026
Courier Resolutions Administrator in Guildford employer: Andertons Music Co
Contact Detail:
Andertons Music Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Resolutions Administrator in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Andertons Music Co. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and delivery issues. Prepare your responses, focusing on your past experiences and how they relate to the role of a Courier Resolutions Administrator.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've successfully resolved delivery issues or handled customer complaints. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Courier Resolutions Administrator in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Resolutions Administrator role. Highlight any experience you have with resolving delivery issues and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Andertons Music Co
✨Know Your Stuff
Before the interview, make sure you understand the role of a Courier Resolutions Administrator. Familiarise yourself with common courier issues and how to resolve them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your active listening skills and how you communicated effectively to ensure customer satisfaction. This is key for the role!
✨Be Ready to Multi-task
Since the job involves handling multiple tasks, think of scenarios where you've juggled various responsibilities. Be ready to discuss how you prioritised tasks and maintained attention to detail under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.