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- Tasks: Help customers find their perfect guitar solution through expert advice and support.
- Company: Join Andertons Music Co, a leading name in the music retail industry.
- Benefits: Enjoy competitive salary, flexible working hours, and a vibrant team culture.
- Why this job: Be part of a passionate team that values music and customer satisfaction.
- Qualifications: Knowledge of guitars and customer service experience preferred.
- Other info: Full-time role with a 5-day working week, including weekends.
The predicted salary is between 28800 - 42000 £ per year.
Due to the continuing success of Andertons Music Co, we are currently looking to add an additional high-calibre Guitar Sales Consultant to work in our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post-sale advice to our online/remote customers. We are looking for someone who understands our customers and can help them find the perfect solution to their needs.
You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service. To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills.
Key Tasks- Knowledge of the Guitar history/heritage of the main brands.
- Knowledge of the construction and features of Guitars.
- Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customer’s requirements.
- Able to identify the features and benefits that are relevant to the customer over the phone and via email.
- The ability to absorb new information readily and easily and be able to pass this information on to others.
- Customer service experience, ideally in a retail environment or similar or within the music equipment sector.
- The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels.
- The ability to react to challenges while remaining calm.
- The confidence and organisational skills to control all aspects of a busy sales environment.
- Previous experience in retail sales or similar environments preferred.
- Attention to detail and the ability to work quickly and accurately.
- Computer literate (especially MS Outlook and Excel).
Contract Type: Full Time
Working Hours: 9am - 6pm Monday to Saturday, 10.45am - 5pm, Sunday (5 day working week with day off in week and working Sat or Sun)
Salary: Competitive (Subject to experience)
Job Location: Andertons Store, Guildford
Full-time Mailorder Guitar Sales Consultant employer: Andertons Music Co.
Contact Detail:
Andertons Music Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Mailorder Guitar Sales Consultant
✨Tip Number 1
Familiarise yourself with the history and heritage of major guitar brands. This knowledge will not only help you in conversations with customers but also demonstrate your passion for the product, making you a more appealing candidate.
✨Tip Number 2
Practice explaining the differences between various types of guitars and amps. Being able to articulate these distinctions clearly will showcase your expertise and ability to provide tailored advice to customers.
✨Tip Number 3
Brush up on your customer service skills, especially in a retail context. Think about scenarios where you've successfully resolved customer issues or provided exceptional service, as these examples can be valuable during discussions.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock sales pitch or role-play scenario. This will help you feel more confident in managing customer interactions and showcasing your ability to handle a busy sales environment.
We think you need these skills to ace Full-time Mailorder Guitar Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Full-time Mailorder Guitar Sales Consultant position. Familiarise yourself with the key tasks and skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and retail, especially within the music equipment sector. Emphasise your product knowledge of guitars and amps, as well as any previous sales experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for music and guitars. Explain why you are a great fit for the role and how your skills align with the company's focus on delivering excellent customer service.
Showcase Your Knowledge: In your application, demonstrate your understanding of guitar history, brands, and features. Mention specific examples of how you've helped customers in the past, which will show your ability to provide independent advice.
How to prepare for a job interview at Andertons Music Co.
✨Show Your Passion for Music
Make sure to express your enthusiasm for guitars and music during the interview. Share personal experiences or stories that highlight your love for the instrument, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Product Knowledge
Be prepared to discuss various guitar brands, their histories, and key features. Familiarise yourself with the differences between acoustic, electric, and bass guitars, as well as amplifiers. This knowledge will show that you are serious about the position and can provide valuable advice to customers.
✨Highlight Customer Service Skills
Since the role focuses on delivering excellent customer service, be ready to share examples of how you've successfully handled customer interactions in the past. Emphasise your ability to listen to customer needs and provide tailored solutions, which is crucial for this position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you had to remain calm under pressure or manage multiple tasks effectively, as these skills are essential for a busy sales environment.
