At a Glance
- Tasks: Help customers find their perfect guitar and provide top-notch advice.
- Company: Join the vibrant team at Andertons Music Co, a leading music retailer.
- Benefits: Enjoy a competitive salary and a fun, music-filled work environment.
- Other info: Full-time role with flexible working hours and great career prospects.
- Why this job: Combine your passion for music with a rewarding sales career.
- Qualifications: Knowledge of guitars and excellent customer service skills required.
The predicted salary is between 28800 - 42000 € per year.
Due to the continuing success of Andertons Music Co, we are currently looking to add additional high-calibre Guitar Sales Consultants to work in our Guildford Sales Office as a member of our Sales and Service team, who are fully focussed on delivering pre and post-sale advice to our online/remote customers. We are looking for someone who understands our customers and can help them find the perfect solution to their needs. You must possess excellent product and brand knowledge of acoustic, electric, bass guitars, and amps. You will need a desire to consistently deliver a high standard of customer service. To be fully effective in this role, you will also need to demonstrate excellent time management and organisational skills and be able to work well under pressure.
Key Skills
- Knowledge of the Guitar history/heritage of the main brands and related products
- Able to explain the differences between the brands and help our customers by giving great independent advice relevant to the customers' requirements.
- Able to identify the features and benefits that are relevant to the customer over the phone and via email.
- The ability to absorb new information readily and easily and be able to pass this information on to others.
- Customer service experience, ideally in a retail environment or similar or within the music equipment sector.
- The communication skills to converse, build relationships and interact with individuals, customers, and staff at all levels.
- The ability to react to challenges while remaining calm.
- The confidence and organisational skills to control all aspects of a busy sales environment.
- Previous experience in retail sales or similar environments preferred.
- Attention to detail and the ability to work quickly and accurately.
- Computer literate (especially MS Outlook and Excel).
Extra Information
- Contract Type: Full Time
- Working Hours: 9am - 6pm Monday to Saturday, 10.45am - 5pm, Sunday (5 day working week with day off in week and working Sat or Sun)
- Salary: Competitive (Subject to experience)
- Job Location: Andertons Store, Guildford 58-59 Woodbridge Rd Guildford Surrey GU1 4RF
- Closing Date: 13th March 2026
To apply for this role please email with 'Full-time Guitar Sales Consultant Office Based' as the subject line. Please make sure to include your contact information, CV and cover letter in your email.
Full-time Guitar Sales Consultant - Office Based employer: Andertons Music Co
Andertons Music Co is an exceptional employer, offering a vibrant work culture in the heart of Guildford where music enthusiasts thrive. With a strong focus on employee development and a commitment to delivering outstanding customer service, we provide our Guitar Sales Consultants with the tools and support needed to excel in their roles. Join us for a rewarding career where your passion for music can flourish alongside competitive salaries and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Guitar Sales Consultant - Office Based
✨Tip Number 1
Get to know the company inside out! Research Andertons Music Co, their products, and their customer service approach. This way, when you chat with them, you can show off your knowledge and passion for guitars, which will definitely impress.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers over the phone and via email, it’s crucial to sound confident and friendly. Try role-playing with a mate to get comfortable explaining guitar features and benefits.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your time effectively in previous roles. This will demonstrate that you can handle the busy sales environment at Andertons.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of guitars with us.
We think you need these skills to ace Full-time Guitar Sales Consultant - Office Based
Some tips for your application 🫡
Know Your Guitars:Before you start writing your application, brush up on your guitar knowledge! Make sure you can talk about different brands and models confidently. This will not only help you in your cover letter but also show us that you're passionate about the role.
Tailor Your CV:Don’t just send a generic CV! Tailor it to highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team, so make it personal!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Guitar Sales Consultant role. Share your enthusiasm for music and how you can help our customers find their ideal gear.
Apply Through Our Website:Make sure to apply through our website as instructed! It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you can follow instructions, which is key in this role!
How to prepare for a job interview at Andertons Music Co
✨Know Your Guitars
Brush up on your knowledge of acoustic, electric, and bass guitars, as well as amps. Be ready to discuss the history and heritage of major brands. This will show that you’re not just passionate about music but also knowledgeable, which is key for helping customers find their perfect instrument.
✨Customer Service Mindset
Prepare to demonstrate your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This role is all about delivering exceptional service, so showing that you can handle queries and build relationships will set you apart.
✨Stay Organised Under Pressure
Think of scenarios where you had to manage multiple tasks at once. The interviewers will want to see how you handle pressure, so be ready to share specific examples of how you prioritised tasks and maintained a calm demeanour in busy situations.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers over the phone and via email, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend to get comfortable with explaining features and benefits of products.
