At a Glance
- Tasks: Be the friendly face of our kitchen makeover company, helping customers find their dream kitchens.
- Company: Join the UK's leading kitchen refurbishment company with a passion for home improvements.
- Benefits: Earn £12.50 per hour plus bonuses, enjoy staff discounts and a pension scheme.
- Other info: Part-time hours with flexible shifts, perfect for students or those seeking work-life balance.
- Why this job: Make a real difference in customers' lives while working in a fun, supportive team.
- Qualifications: 2 years in customer service, a love for home improvements, and great communication skills.
The predicted salary is between 12.5 - 12.5 £ per hour.
Overview
Sales and Customer Service Administrator required for the UK's leading and award-winning kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement. They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated. This role is part time (Wednesday, Thursday & Friday) at the Newbury Branch.
Responsibilities
- Act as the first point of contact for customers in the showroom and via telephone.
- Gather full customer requirements, aims and expected spend level.
- Arrange and book appointments for home visits to present sales possibilities and take measurements.
- Showcase products and services (e.g., kitchen doors, worktops, handles, appliances).
- Assist customers with choosing colours and styles.
- Handle phone calls from potential and existing customers and suppliers; follow up internet and email enquiries.
- Carry out general admin duties (quotations, placing orders, dealing with suppliers, and other admin tasks).
- Ensure showroom is clean and tidy.
- Work as part of a small team and assist across departments as needed.
- Be based at the Thatcham Branch, on the A4.
The Person
- Minimum 2 years of experience in a similar customer-facing role (phone and face-to-face).
- Experience in kitchens, bathrooms, bedrooms, DIY, home furnishings is advantageous.
- Friendly disposition with strong customer engagement skills.
- Enthusiasm for and interest in home improvements.
- Ability to work independently and manage showroom duties.
- Confident in converting enquiries into leads or showroom appointments.
- Ability to work weekends, alternate Saturdays, with additional hours as required (no Sundays).
- IT proficiency with email, Word, Excel and Microsoft Suite.
- Excellent customer service and customer-facing skills.
- Willingness to help across all departments.
- Live within a commutable distance to the Thatcham Branch.
The Package
- Salary £12.50 per hour
- Bonus scheme
- Pro rata holiday entitlement
- Free uniform
- Pension scheme
- Staff discounts
- Part-time role
Sales and Customer Service Administrator in Thatcham employer: Anderson Wright Consulting
Anderson Wright Consulting Ltd is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the rapidly evolving field of digital infrastructure. With a strong commitment to employee growth, you will have access to continuous professional development opportunities while working alongside industry experts in a vibrant London location. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
Contact Details:
Anderson Wright Consulting Recruitment Team
