At a Glance
- Tasks: Manage inbound sales enquiries and ensure a seamless customer experience.
- Company: Leading independent company known for exceptional customer service.
- Benefits: Competitive salary, ongoing training, and fun team events.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Join a growing team and make a real impact in customer satisfaction.
- Qualifications: Experience in telesales preferred, but passion for customer service is key.
The predicted salary is between 28500 - 32000 £ per year.
Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.
JOB PURPOSE
The Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.
DUTIES
- Manage inbound sales enquiries responding quickly and professionally
- Provide relevant information and guidance to ensure the sales is closed and business retained
- Handle objections effectively
- Negotiate to meet the customer's needs
- Assist existing customers with contract renewals providing new features and benefits
- Demonstrate a strong understanding of all the products and services available
- Continually improves sales tactics
- Maintain customer satisfaction at all times by ensuring high level of customer service is maintained at all times
REQUIREMENTS
- 3 – 5 years' experience working in a Telesales environment
- Self motivated
- Quick learner and adaptable
- Able to work to and exceed targets
- Results orientated and driven by success
- Excellent communication skills
- Customer focussed
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have your own transport
PACKAGE AND BENEFITS
- Working Monday to Friday 9am-5.30pm
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £26,500 basic OTE £36,000
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued every day
- Recognition awards
Inbound Sales & Rentention Executive in Stoke-on-Trent employer: Anderson Wright Consulting
Join a leading independent company in Talke as an Inbound Sales and Retention Executive, where exceptional ongoing training and career progression are at the forefront of our work culture. With a strong emphasis on customer service and a family feel, you will thrive in a supportive environment that values your contributions and offers recognition for your achievements. This is an exciting opportunity to be part of a growing team that prioritises employee development and fosters a fun, engaging workplace.
Contact Details:
Anderson Wright Consulting Recruitment Team
