Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our kitchen showroom, assisting customers and managing inquiries.
- Company: Join the UK's leading kitchen makeover company, renowned for saving customers money.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and flexible part-time hours.
- Why this job: Work in a dynamic team, engage with customers, and make a real impact on their homes.
- Qualifications: Must have 2 years of customer service experience; kitchen or DIY knowledge is a plus.
- Other info: Position requires weekend availability; must be IT proficient and live nearby.
Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement. They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated.
Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch.
THE ROLE
- As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone.
- Gathering full customer requirements, what they are looking to achieve & their expected spend level.
- Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
- You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
- Helping customers choose colours, styles etc.
- Taking phone calls from potential and existing customers as well as suppliers.
- Following up internet and email enquiries.
- You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required.
- Ensuring the showroom is always clean and tidy.
- This is a Part Time role working 22-24 hours per week but must be flexible to do additional if needed. Hours include alternate Saturdays and additional holiday/sickness cover when required.
- MUST BE ABLE TO WORK SATURDAYS.
- Working as a part of a small team, helping out in all departments as business dictates.
- You will be working from the Thatcham Branch, on the A4.
THE PERSON
- The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
- It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
- A friendly disposition and ability to engage customers is essential.
- Enthusiasm for and a strong interest in home improvements.
- The successful candidate must be able to work independently, often looking after the showroom on your own.
- Confident & able to convert a customer enquiry into a lead or home/showroom appointment.
- Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays).
- You must be IT proficient, able to use email, Word, Excel and the Microsoft suite.
- You MUST have excellent customer service skills with great customer facing skills.
- Hands on and happy to help within all departments.
- Live within a commutable distance to the Thatcham Branch.
THE PACKAGE
- Salary £12.50 per hour.
- Bonus scheme.
- Pro Rata Holiday entitlement.
- Free uniform.
- Pension Scheme.
- Staff Discounts.
Sales and Customer Service Administrator in Thatcham employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Administrator in Thatcham
✨Tip Number 1
Familiarise yourself with the kitchen refurbishment industry. Understanding the products and services offered, such as different types of kitchen doors and worktops, will help you engage customers effectively and demonstrate your enthusiasm for home improvements.
✨Tip Number 2
Practice your customer interaction skills. Since this role requires significant face-to-face and phone communication, consider role-playing scenarios with friends or family to build your confidence in converting enquiries into appointments.
✨Tip Number 3
Show your flexibility and willingness to work weekends. Highlighting your availability for alternate Saturdays and additional hours during busy periods can set you apart from other candidates who may not be as flexible.
✨Tip Number 4
Demonstrate your IT proficiency. Be prepared to discuss your experience with Microsoft Office tools like Word and Excel, as well as any relevant software you've used in previous roles, to show that you're ready to handle the administrative aspects of the job.
We think you need these skills to ace Sales and Customer Service Administrator in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you interacted with customers, especially in home improvement or retail settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in kitchen refurbishment and how your skills align with the job requirements, particularly your ability to engage customers.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and customer service skills. Provide examples of how you've successfully converted enquiries into sales or appointments in past roles.
Show Flexibility: Since the role requires working alternate Saturdays and additional hours, mention your availability and willingness to adapt your schedule. This shows your commitment and readiness to meet the company's needs.
How to prepare for a job interview at Anderson Wright Consulting
✨Show Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to engage with customers and create a positive experience.
✨Demonstrate Your Knowledge of Home Improvements
Familiarise yourself with kitchen refurbishment trends and products. Being able to discuss different styles, materials, and options will show your enthusiasm for the industry and help you connect with the interviewers.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice how you would greet a customer, ask questions to understand their needs, and guide them through the showroom offerings. This will showcase your confidence and communication skills.
✨Be Ready to Discuss Flexibility
Since the position requires working alternate Saturdays and potentially additional hours, be prepared to discuss your availability. Showing that you are flexible and willing to adapt to the business's needs will make you a more attractive candidate.
