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For Companies At a Glance
- Tasks: Provide top-notch IT support and solutions for diverse clients.
- Company: Join a fast-growing Managed Service Provider in Kettering.
- Benefits: Starting salary of £25,000, rising to £28,000 after 6 months plus professional development.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 3 years of IT support experience and strong troubleshooting skills required.
- Other info: Great career growth opportunities and exposure to various technologies.
The predicted salary is between 25000 - 28000 £ per year.
IT Support Engineer – Managed Service Provider (MSP)
Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + Benefits
Are you a proactive IT professional with a passion for delivering exceptional support and solutions?
We’re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team.
The Company
Our client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.
The Role
As an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.
Key Responsibilities
- Provide 1st and 2nd line technical support via phone, email, and remote tools.
- Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).
- Install, configure, and maintain IT systems, software, and hardware.
- Proactively monitor systems to prevent downtime and respond to alerts.
- Escalate more complex issues to senior engineers when required.
- Document incidents, solutions, and technical procedures accurately.
- Contribute to process improvements and client satisfaction initiatives.
Key Requirements
- Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).
- Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.
- Experience with Azure, or similar cloud platforms.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.
- Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.
Salary and Benefits
- Starting salary: £25,000 per annum
- Increased to £28,000 upon successful completion of the 6-month probationary period
- Professional development and training opportunities
- Exposure to a wide range of technologies and industries
How to Apply
If you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.
All applications will be handled in the strictest confidence.
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IT Support Engineer employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process. Confidence and clarity can make all the difference!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets noticed by the right people.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Windows, macOS, and cloud platforms like Azure to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you’ve delivered exceptional service in the past. We love seeing enthusiasm and a proactive attitude!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues. We want to see your troubleshooting prowess and how you’ve contributed to client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Anderson Wright Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and cloud platforms like Azure. Be ready to discuss your troubleshooting methods and share specific examples of how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be the first point of contact for clients. Prepare to demonstrate your communication skills and how you handle customer queries. Think of a time when you turned a frustrated client into a satisfied one!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice answering questions like, 'How would you handle a network outage?' This will show your potential employer that you're proactive and can think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.