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For Companies At a Glance
- Tasks: Manage inbound sales enquiries and handle contract renewals to drive customer satisfaction.
- Company: Join a leading independent company known for exceptional customer service and a family feel.
- Benefits: Enjoy a competitive salary, ongoing training, and fun team events with 20 days holiday.
- Why this job: Be part of a growing team where your contributions are valued and recognised.
- Qualifications: Previous telesales experience preferred; strong communication and adaptability are key.
- Other info: Work Monday to Friday, with onsite parking and a vibrant workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
Company Background
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.
Job Purpose
The Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.
Duties
- Manage inbound sales enquiries responding quickly and professionally
- Provide relevant information and guidance to ensure the sales is closed and business retained
- Handle objections effectively
- Negotiate to meet the customer's needs
- Assist existing customers with contract renewals providing new features and benefits
- Demonstrate a strong understanding of all the products and services available
- Continually improve sales tactics
- Maintain customer satisfaction at all times by ensuring high level of customer service is maintained
Requirements
- 3 – 5 years' experience working in a Telesales environment
- Self motivated
- Quick learner and adaptable
- Able to work to and exceed targets
- Results orientated and driven by success
- Excellent communication skills
- Customer focussed
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have your own transport
Package and Benefits
- Working Monday to Friday 9am-5.30pm
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £24000.00 basic
- OTE £36000
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued every day
- Recognition awards
Inbound Sales & Rentention Executive in Stoke-On-Trent employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Rentention Executive in Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be selling is crucial, as it allows you to confidently answer customer queries and handle objections effectively during calls.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend or family member can help you become more comfortable and articulate when discussing sales and customer service scenarios.
✨Tip Number 3
Research common sales techniques and strategies that are effective in telesales environments. Being able to demonstrate knowledge of these methods during your interview can set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Prepare examples from your past experiences where you've successfully navigated challenges or adapted to fast-paced situations, as this role requires resilience and quick thinking.
We think you need these skills to ace Inbound Sales & Rentention Executive in Stoke-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Use specific examples that demonstrate your ability to manage inbound sales enquiries and handle objections effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your adaptability in a fast-paced environment. Mention how your previous experience aligns with the company's values and goals.
Highlight Key Skills: In your application, emphasise skills such as excellent communication, problem-solving, and the ability to work under pressure. These are crucial for the Inbound Sales and Retention Executive role.
Show Enthusiasm for the Company: Research the company and mention specific aspects that attract you to them in your application. This could be their commitment to customer service or their growth plans, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Anderson Wright Consulting
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude and ensure customer satisfaction.
✨Demonstrate Sales Acumen
Prepare to discuss your previous sales experiences, particularly in a telesales environment. Be ready to explain how you achieved targets and what strategies you used to close sales. This will show your potential employer that you understand the sales process and can contribute to their growth.
✨Familiarise Yourself with Their Products
Research the company's products and services before the interview. Understanding what they offer will allow you to speak confidently about how you can help customers with their needs and how you can effectively handle objections during sales calls.
✨Exhibit Adaptability and Resilience
The role requires working in a fast-paced environment, so be prepared to discuss how you've adapted to changes or challenges in previous roles. Share examples that demonstrate your resilience and ability to thrive under pressure, which are key traits for success in this position.
