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- Tasks: Manage inbound sales enquiries and ensure customer satisfaction while driving sales growth.
- Company: Join a leading independent company known for exceptional customer service and a family-like culture.
- Benefits: Enjoy 20 days holiday, onsite parking, ongoing training, and fun team events.
- Why this job: Be part of a growing team with major career progression opportunities and a supportive environment.
- Qualifications: 3-5 years in telesales preferred; confident communicators with a passion for customer service are welcome.
- Other info: Work Monday to Friday, with a competitive salary and recognition awards for your hard work.
Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
Company Background
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.
Job Purpose
The Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.
Duties
- Manage inbound sales enquiries responding quickly and professionally
- Provide relevant information and guidance to ensure the sales is closed and business retained
- Handle objections effectively
- Negotiate to meet the customer’s needs
- Assist existing customers with contract renewals providing new features and benefits
- Demonstrate a strong understanding of all the products and services available
- Continually improve sales tactics
- Maintain customer satisfaction at all times by ensuring high level of customer service is maintained
Requirements
- 3 – 5 years’ experience working in a Telesales environment
- Self motivated
- Quick learner and adaptable
- Able to work to and exceed targets
- Results orientated and driven by success
- Excellent communication skills
- Customer focussed
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have your own transport
Package and Benefits
- Working Monday to Friday 9am-5.30pm
- 20 days holiday plus Bank Holidays
- Onsite Parking
- Basic salary
- OTE £36000
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued every day
- Recognition awards
Inbound Sales & Rentention Executive employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Rentention Executive
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves managing inbound sales enquiries, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled objections or difficult situations in previous roles. This will highlight your problem-solving skills and resilience, which are crucial for this position.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Inbound Sales & Rentention Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales and customer service. Use specific examples that demonstrate your ability to manage inbound sales enquiries and handle objections effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your adaptability in a fast-paced environment. Mention how your previous experience aligns with the company's values and goals.
Highlight Key Skills: In your application, emphasise skills such as excellent communication, problem-solving, and results orientation. These are crucial for the Inbound Sales and Retention Executive role and will help you stand out.
Show Enthusiasm for the Company: Research the company and mention specific aspects that attract you to them in your application. This could be their commitment to customer service or their growth plans, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Anderson Wright Consulting
✨Showcase Your Customer Service Skills
Since the role revolves around providing exceptional customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathise with customers and ensure their satisfaction.
✨Demonstrate Sales Acumen
The company is looking for someone who can drive sales growth. Be ready to discuss your previous sales experiences, including how you met or exceeded targets. Use metrics to quantify your success and show your understanding of effective sales techniques.
✨Prepare for Objection Handling
Handling objections is a key part of this role. Think of common objections you've faced in previous sales roles and prepare your responses. This will demonstrate your problem-solving skills and adaptability during the interview.
✨Familiarise Yourself with the Company
Research the company’s products and services thoroughly. Understanding their market position and customer service philosophy will allow you to tailor your answers and show genuine interest in becoming part of their team.
