At a Glance
- Tasks: Respond to customer inquiries via phone, email, and chat while upselling products.
- Company: An independent company with a 30-year reputation for exceptional customer service.
- Benefits: Enjoy 20 days holiday plus Bank Holidays and a health and wellbeing programme.
- Other info: Ongoing training and support provided in a fast-paced environment.
- Why this job: Join a vibrant team focused on pushing the boundaries of customer service excellence.
- Qualifications: Strong phone etiquette and experience in handling customer complaints are essential.
Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences? Join our clients’ vibrant team as a Customer Service Advisor, where your fun and motivated spirit will help push the boundaries of customer service excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.
COMPANY BACKGROUND
Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow since establishing 30 years ago and have a reputation for offering a competitive service and second to none customer service.
CUSTOMER SERVICE JOB PURPOSE
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client’s dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to their customers. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience with our products and services.
CUSTOMER SERVICE DUTIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order processing, and issue resolution.
- Upsell products and services where appropriate to enhance customer satisfaction and drive sales.
- Maintain accurate records of customer interactions and transactions through data entry into our systems.
- Handle customer concerns and complaints through to resolution.
- Collaborate with team members to ensure consistent service quality across all channels.
- Stay informed about product updates and company policies to provide accurate information to customers.
CUSTOMER SERVICE REQUIREMENTS
- Strong phone etiquette with the ability to communicate clearly and effectively in English.
- Experience in handling customer complaints essential.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- Proven ability to upsell products while maintaining a focus on customer satisfaction.
- Proficient in data entry with attention to detail for maintaining accurate records.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to think on your feet when addressing customer concerns.
PACKAGE AND BENEFITS
- Monday to Friday 9am-5.00pm
- £26,000 - £28,000 dependent on experience
- 20 days holiday plus Bank Holidays
- Onsite Parking
- Health and wellbeing programme
- Excellent ongoing training and support
- Fun days and events
- Feel valued every day
Customer Service Advisor in Holmes Chapel employer: Anderson Wright Consulting
Located in Holmes Chapel, this independent company has been delivering market-leading customer service for over 30 years. Employees enjoy fun days and events, alongside a supportive health and wellbeing programme. Join a team that values your contributions every day.
Contact Details:
Anderson Wright Consulting Recruitment Team
