At a Glance
- Tasks: Help customers with queries and complaints in a fast-paced environment.
- Company: Join a leading independent company known for exceptional customer service.
- Benefits: Competitive salary, performance bonus, 20 days holiday, and onsite parking.
- Other info: Enjoy ongoing training, fun events, and great career progression opportunities.
- Why this job: Be part of a family-run business that values every employee and customer.
- Qualifications: Excellent communication skills and a passion for helping people.
The predicted salary is between 20320 - 30480 £ per year.
CUSTOMER SERVICE ADVISOR TALKE - £26,500 plus performance bonus after 6 months
Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.
CUSTOMER SERVICE DUTIES
- Dealing with high volume incoming calls
- Resolving customer issues in a timely manner
- Liaise with external contractors to arrange and manager resolutions to the queries raised
- Dealing with a variety of questions and queries
- Promoting the benefits of using the services the company provides
- Assisting with contract renewals and retaining customers
- Dealing with complaints
- Maintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
- Excellent communication skills
- You must have experience dealing with customers on the telephone
- Able to manage and conclude difficult calls and complaints with empathy and understanding
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
- Week One Shifts: 8am-4.30pm
- Week Two Shifts: 9am 5.30pm
- Week Three Shifts: 10.30am-7pm
- Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £26,500 plus performance bonus
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued everyday
- Recognition awards
#J-18808-Ljbffr
Customer Service Advisor in Stafford employer: Anderson Wright Consulting
Join a globally leading manufacturing and engineering company in Congleton, where you will thrive in a dynamic work culture that prioritises innovation, safety, and quality. As a Principal Engineer, you will not only lead and mentor talented teams but also enjoy ample opportunities for professional growth and development within a highly regulated industry. With competitive salaries and a supportive environment, this role offers a meaningful career path for those passionate about engineering excellence.
Contact Details:
Anderson Wright Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stafford
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since this role involves handling high volumes of calls, try role-playing with a friend or family member. This will boost your confidence and help you articulate your passion for helping customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Customer Service Advisor in Stafford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people. Share any experiences where you've gone the extra mile for a customer, as this will resonate with our commitment to exceptional service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight relevant skills and experiences that match the job description, so we can see why you’d be a great fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and passion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Anderson Wright Consulting
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes their customer service stand out. This will not only impress the interviewer but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or handled complaints to demonstrate your skills.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare answers for questions like how you would handle an irate customer or a situation where you didn’t know the answer. This shows you’re ready for the fast-paced environment they mentioned.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
