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For Companies At a Glance
- Tasks: Manage diverse client accounts and coordinate web/software project delivery.
- Company: Join an award-winning web & software design company in Crewe, thriving on innovation.
- Benefits: Enjoy competitive salary, 28 days holiday, employee rewards, and company events.
- Why this job: Be part of a dynamic team with varied projects and opportunities for growth.
- Qualifications: Strong organisational and communication skills; sales or client management experience preferred.
- Other info: Flexible working hours and on-site parking available.
The predicted salary is between 28000 - 38000 £ per year.
Due to continued success and constant growth, we are looking for an experienced Account Manager to join our award-winning web & software design company based in Crewe.
Company Background
Our client truly understands that their employees are their biggest asset and recognises that everyone is a key factor to the company's continued success. This is an excellent chance to build a rewarding career at a company that develops cutting-edge web and software applications for businesses of all shapes and sizes, from small businesses to multinational brands operating across a diverse range of industries including automotive, environmental, film, finance, healthcare, retail, sport, tourism, transport, and travel. One of the great things about this role is the variety the team enjoys – there are usually over 50 projects at any given time.
Job Purpose
Working with a diverse range of clients, you will be responsible for a portfolio of new and existing customers, coordinating the delivery of new web and software projects and the maintenance of existing solutions.
Duties
- Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.
- Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.
- Track project costs ensuring that the project remains within the initial estimates.
- Hold meetings with internal development and testing resources to ensure that resources are aware of their priorities.
- Help to mitigate potential blockers and resolve issues calmly and efficiently.
- Apply firm but fair judgement in sensitive situations, including changes to budget.
- Hold update calls/video calls with clients to advise on the progress of tasks.
- Keep internal departments updated on the progress of projects, raising any concerns and providing ideas to resolve issues.
- Help clients stay up-to-date with the latest advances in digital by effectively communicating software upgrades and best practices.
- Maximise account revenue by spotting opportunities for further design and development work and upselling other services.
- Ensure that retainer clients are using their contracted hours effectively.
- Attend face-to-face meetings with clients, when required.
- Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.
- Support the sales process by identifying potential opportunities within existing accounts and promoting new services and solutions to clients.
Essential Requirements
- Excellent organisational skills with the ability to juggle multiple priorities.
- The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.
- Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.
- A proactive mindset with a keen eye for commercial opportunities.
- A background in sales or client management would be very beneficial.
- Any prior experience in account management or sales, particularly in a software house or digital agency, is a plus but not essential.
- A willingness to learn and adapt as part of a dynamic team.
Desirable Requirements
- Experience with project management and communication tools such as JIRA, Slack, Microsoft Project, and Excel.
- Experience using CMS platforms (e.g., Contentful, Umbraco, or WordPress).
- The ability to demonstrate general web knowledge, including an understanding of how websites and web applications work.
- Degree educated.
Package
- Working Monday to Friday 8am-4.30pm
- £28,000 - £38,000 dependent on experience
- 28 days holiday including Bank holidays – increasing with length of service
- Employee of the month reward
- On site parking
- Company events
Locations
Account Manager in Crewe, Cheshire employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Crewe, Cheshire
✨Tip Number 1
Familiarise yourself with the company’s portfolio and the types of clients they work with. Understanding their diverse range of projects will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your project management skills, especially with tools like JIRA and Slack. Being able to discuss your experience with these platforms can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your ability to handle demanding clients and adapt to their needs will showcase your suitability for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Account Manager in Crewe, Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Use keywords from the job description, such as 'project management', 'communication skills', and 'sales experience' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's needs and how your skills align with the role. Mention specific examples of how you've successfully managed accounts or projects in the past.
Showcase Your Communication Skills: Since strong communication is essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to articulate ideas effectively.
Highlight Relevant Tools and Technologies: If you have experience with project management tools like JIRA or CMS platforms, be sure to mention these in your application. This shows that you are familiar with the tools that will be used in the role.
How to prepare for a job interview at Anderson Wright Consulting
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple projects and priorities. Be prepared to discuss specific examples of how you've successfully managed your time and resources in previous roles.
✨Demonstrate Strong Communication Abilities
You'll be working with clients who have varying levels of technical knowledge. Practice explaining complex concepts in simple terms, and be ready to showcase your verbal and written communication skills during the interview.
✨Highlight Your Proactive Mindset
The role requires a keen eye for commercial opportunities. Think of instances where you identified potential upselling opportunities or improved processes in your past positions, and be ready to share these stories.
✨Familiarise Yourself with Relevant Tools
Knowledge of project management and communication tools like JIRA, Slack, and Microsoft Project is beneficial. If you have experience with these tools, be sure to mention it, and if not, consider doing a bit of research to show your willingness to learn.
