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For Companies At a Glance
- Tasks: Engage with customers, assist in kitchen design, and manage admin tasks.
- Company: Join the UK's leading kitchen makeover company, renowned for saving customers money.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and flexible part-time hours.
- Why this job: Be part of a friendly team, help transform homes, and gain valuable customer service experience.
- Qualifications: Must have 2 years of customer service experience; kitchen or DIY knowledge is a plus.
- Other info: Work includes alternate Saturdays; must be IT proficient and live nearby.
Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement. They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated.
Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch.
THE ROLE
- As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone.
- Gathering full customer requirements, what they are looking to achieve & their expected spend level.
- Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
- You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
- Helping customers choose colours, styles etc.
- Taking phone calls from potential and existing customers as well as suppliers.
- Following up internet and email enquiries.
- You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required.
- Ensuring the showroom is always clean and tidy.
- This is a Part Time role working 22-24 hours per week but must be flexible to do additional if needed. Hours include alternate Saturdays and additional holiday/sickness cover when required.
- MUST BE ABLE TO WORK SATURDAYS.
- Working as a part of a small team, helping out in all departments as business dictates.
- You will be working from the Thatcham Branch, on the A4.
THE PERSON
- The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
- It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
- A friendly disposition and ability to engage customers is essential.
- Enthusiasm for and a strong interest in home improvements.
- The successful candidate must be able to work independently, often looking after the showroom on your own.
- Confident & able to convert a customer enquiry into a lead or home/showroom appointment.
- Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays).
- You must be IT proficient, able to use email, Word, Excel and the Microsoft suite.
- You MUST have excellent customer service skills with great customer facing skills.
- Hands on and happy to help within all departments.
- Live within a commutable distance to the Thatcham Branch.
THE PACKAGE
- Salary £12.50 per hour.
- Bonus scheme.
- Pro Rata Holiday entitlement.
- Free uniform.
- Pension Scheme.
- Staff Discounts.
- Part Time.
Sales and Customer Service Administrator employer: Anderson Wright Consulting Ltd
Contact Detail:
Anderson Wright Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the kitchen refurbishment industry. Understanding the latest trends, materials, and customer preferences will help you engage effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the showroom. This will prepare you to handle inquiries confidently and convert them into appointments, showcasing your ability to connect with customers.
✨Tip Number 3
Network with professionals in the home improvement sector. Attend local events or join online forums to meet people who can provide insights or even refer you to opportunities within the industry.
✨Tip Number 4
Be prepared to discuss your previous experience in customer-facing roles. Highlight specific examples where you successfully converted inquiries into sales or appointments, as this will demonstrate your capability to excel in the Sales and Customer Service Administrator position.
We think you need these skills to ace Sales and Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you interacted with customers, especially in home improvement or retail settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in kitchen refurbishment and how your skills align with the job requirements, particularly your ability to engage customers.
Highlight Relevant Skills: In your application, focus on key skills such as customer service excellence, IT proficiency, and your ability to work independently. Provide examples of how you've successfully converted enquiries into sales in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Anderson Wright Consulting Ltd
✨Show Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to engage with customers and create a positive experience.
✨Demonstrate Product Knowledge
Familiarise yourself with kitchen refurbishment products and services. Being able to discuss options like kitchen doors, worktops, and appliances will show your enthusiasm for the role and help you connect with the interviewers.
✨Flexibility is Key
This position requires working on Saturdays and being flexible with hours. Be ready to discuss your availability and willingness to adapt to the needs of the business, as this will reflect your commitment to the role.
✨Prepare for Admin Tasks
The job includes various administrative duties, so be prepared to talk about your experience with tools like Word and Excel. Mention any relevant experience in handling quotations, placing orders, or managing supplier communications.
