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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fun, fast-paced environment.
- Company: Join a vibrant, family-oriented independent company with a stellar reputation.
- Benefits: Competitive salary, commission, 20 days holiday, and ongoing training.
- Why this job: Make a real impact by helping customers and growing your career.
- Qualifications: Excellent communication skills and a passion for helping people.
- Other info: Enjoy fun events and feel valued every day!
The predicted salary is between 26436 - 37010 £ per year.
Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.
COMPANY BACKGROUND
Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.
CUSTOMER SERVICE DUTIES
- Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.
- Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.
- Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.
- Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.
- Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
- Excellent communication skills
- Customer focused
- Self-motivated
- Able to manage complaints professionally
- Keen to drive business forward
- Ideally experienced dealing with customers on the telephone
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have your own transport
PACKAGE AND BENEFITS
- Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm
- Working 1 Saturday per month 9am-3pm
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £26,436 plus commission
- Fantastic opportunity to build a career
- Excellent ongoing training and support
- Fun days and events
- Feel valued every day
Customer Service Advisor employer: Anderson Wright Consulting Ltd
Contact Detail:
Anderson Wright Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your ability to handle queries and complaints on the spot.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve gone above and beyond for a customer. This will demonstrate your passion for delivering exceptional service and your ability to drive sales.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring your dynamic spirit to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our values and the specific requirements of the Customer Service Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your excellent communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our family.
How to prepare for a job interview at Anderson Wright Consulting Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in customer service. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled customer queries or complaints to demonstrate your skills.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, as it’s a common way to assess your customer service abilities. Think of potential scenarios you might face and how you would handle them. This shows your problem-solving skills and ability to think on your feet.
✨Emphasise Teamwork and Initiative
Highlight your ability to work well in a team and your willingness to take initiative. Share examples of how you've collaborated with colleagues to improve service or sales, as this aligns perfectly with the company's focus on teamwork and innovation.