At a Glance
- Tasks: Help customers with queries and complaints in a fast-paced environment.
- Company: Join a family-run business known for exceptional customer service.
- Benefits: Earn £26,500 plus bonuses, enjoy 20 days holiday, and onsite parking.
- Other info: Enjoy ongoing training, fun events, and recognition awards.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Great communication skills and a passion for helping people.
The predicted salary is between 26500 - 26500 £ per year.
CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months
Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
The company offers exceptional ongoing training and career progression.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis.
They offer a market leading customer service experience.
Great customer service is at the heart of the business.
Entering their 10 year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.
- CUSTOMER SERVICE DUTIES
- Dealing with high volume incoming calls
- Resolving customer issues in a timely manner
- Liaise with external contractors to arrange and manager resolutions to the queries raised
- Dealing with a variety of questions and queries
- Promoting the benefits of using the services the company provides
- Assisting with contract renewals and retaining customers
- Dealing with complaints
- Maintaining accurate customer records using the inhouse system
- CUSTOMER SERVICE REQUIREMENTS
- Excellent communication skills
- You must have experience dealing with customers on the telephone
- Able to manage and conclude difficult calls and complaints with empathy and understanding
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
- Week One Shifts: 8am-4.30pm
- Week Two Shifts: 9am – 5.30pm
- Week Three Shifts: 10.30am-7pm
- Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £26,500 plus performance bonus
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued everyday
- Recognition awards
- Follow us on twitter #awconsultingltd
In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
CUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus
Customer Service Advisor in Stoke-on-Trent employer: Anderson Wright Consulting Ltd Careers
Join a globally recognised engineering organisation that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including private health care and a pension scheme, and a supportive work culture that values autonomy and expertise, this role in London offers a unique opportunity to thrive in a stable environment while making a meaningful impact in the electrical testing field.
Contact Details:
Anderson Wright Consulting Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Wright Consulting Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Wright Consulting Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Wright Consulting Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Wright Consulting Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Wright Consulting Ltd Careers!
How to prepare for a job interview at Anderson Wright Consulting Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
