CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months
Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10 year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.
CUSTOMER SERVICE DUTIES
Dealing with high volume incoming calls
Resolving customer issues in a timely manner
Liaise with external contractors to arrange and manager resolutions to the queries raised
Dealing with a variety of questions and queries
Promoting the benefits of using the services the company provides
Assisting with contract renewals and retaining customers
Dealing with complaints
Maintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skills
You must have experience dealing with customers on the telephone
Able to manage and conclude difficult calls and complaints with empathy and understanding
Passionate about helping people
Team player
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure
Du...
Customer Service Advisor employer: Anderson Wright Consulting Ltd Careers
Join a globally recognised engineering organisation that prioritises employee well-being and professional growth. With competitive salaries, comprehensive benefits including private health care and a pension scheme, and a supportive work culture that values autonomy and expertise, this role in London offers a unique opportunity to thrive in a stable environment while making a meaningful impact in the electrical testing field.
Contact Details:
Anderson Wright Consulting Ltd Careers Recruitment Team
