Operations Administrator - Sales in Walsall

Operations Administrator - Sales Salary: £25,000 - £28,000 Location: Walsall Job Type: Permanent We're looking for a highly organised and proactive Operations Administrator – Sales, to join our team. You'll play a key role in ensuring customer orders move smoothly from initial processing through to production, delivery, and installation. Working closely with the Operations Director, sales team, suppliers, and internal departments, you'll help keep operations running efficiently while contributing to ongoing process improvements. The Role As the central point of coordination for sales operations, you'll ensure orders are processed accurately, delivery schedules stay on track, and communication between teams remains seamless. Key Responsibilities * Process customer orders within the CRM system, checking product details before releasing them to production. * Coordinate amendments to non-standard orders, ensuring production teams are fully informed of any changes. * Liaise with customers to arrange or amend delivery and installation dates. * Work closely with suppliers to ensure components arrive on schedule. * Monitor installation-day readiness, highlighting shortages or issues to the engineering team. * Raise purchase orders and prepare customer invoices. * Maintain accurate order documentation, including delivery notes and completion records. * Provide the sales team with weekly updates on order progress and completion times. * Support the wider sales function with administrative tasks, including preparing and updating quotations, specifications, and supporting documents. What We're Looking For * Around 1-2 years' experience in sales support, administration, or customer service, although motivated graduates with the right attitude will also be considered. * Experience using CRM or ERP systems would be an advantage. * Strong IT skills, particularly across Microsoft Office. * Excellent communication skills with a confident and professional telephone manner. * The ability to stay organised while managing multiple tasks and changing priorities. * GCSEs (or equivalent) in Maths and English. * A collaborative approach and confidence communicating with colleagues across all levels of the business. * A positive, self-assured attitude with the ability to handle a variety of situations effectively. What's On Offer * £25,000 - £28,000 salary * 25 days' holiday, including the Christmas shutdown * 37.5-hour working week, Monday to Friday * Company pension scheme * A friendly, supportive office environment with opportunities to contribute to improving business processes