At a Glance
- Tasks: Lead a dynamic team providing top-notch legal support and client services.
- Company: Join a well-established law firm with a collaborative culture.
- Benefits: Enjoy a competitive salary and excellent benefits in a supportive environment.
- Other info: Opportunity for career growth in a forward-thinking legal firm.
- Why this job: Make a real impact by enhancing legal support services and driving team success.
- Qualifications: Experience in legal support and strong leadership skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
- Legal Support Services
- Team
- Leader
- Oswestry
- Job
- Type: Full Time, Permanent
Salary: £27,000 - £30,000 DOE We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team.
This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business.
Key Responsibilities
- Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff.
- Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided.
- Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required.
- Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm.
- Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors.
- Oversee the timely transcription of legal dictation using speech recognition technology.
- Review and monitor the opening and processing of new client and matter files, ensuring compliance with internal procedures.
- Ensure post-completion and file management processes are completed accurately and efficiently.
- Oversee the input, maintenance and storage of electronic documentation within the firm's practice and document management systems.
- Manage the archiving of closed files in accordance with firm procedures.
- Ensure third-party practice management systems are utilised effectively and to a high standard.
- Support continuous improvement initiatives, identifying opportunities to enhance processes and service delivery. Key Skills and Experience
- Previous experience in a legal support, legal administration or operational management role within a professional services environment.
- Proven experience leading, motivating and developing a team.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build positive working relationships.
- High level of accuracy and attention to detail.
- Strong IT skills, including experience with practice management, document management and speech recognition systems.
- Ability to analyse workloads, monitor performance and implement process improvements.
- A proactive, solution-focused approach with excellent problem-solving skills.
- Commitment to delivering outstanding service to both internal and external clients.
The Opportunity Our client offers a supportive and collaborative working environment, a competitive salary and an excellent benefits package.
This is an exciting opportunity to join a forward-thinking legal firm where you can play a key role in leading an essential business support function and contributing to the continued success of the organisation
