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For Companies At a Glance
- Tasks: Build strong relationships with high-value clients and drive account growth.
- Company: Join a forward-thinking company that values innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous leave, and access to Microsoft tools.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: 5+ years in account management with strong skills in Microsoft Dynamics 365.
- Other info: Hybrid work model with opportunities for professional development and growth.
The predicted salary is between 48000 - 72000 £ per year.
As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction.
Key Responsibilities
- Own and develop long-term relationships with a portfolio of high-value, complex customers.
- Build and maintain account strategies aligned with customer objectives, challenges, and business priorities.
- Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders.
- Serve as the primary commercial point of contact for your accounts.
- Set and manage clear expectations around scope, delivery, and timelines.
- Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear.
- Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization.
- Create and manage revenue and growth plans for each account.
- Lead contract renewals and commercial negotiations, ensuring alignment with customer value.
- Proactively identify and mitigate risks to customer satisfaction and retention.
- Contribute to the ongoing development and maturity of account management practices across the business.
- Champion best practices in customer engagement, retention, and commercial strategy.
Skills & Experience
- 5+ years' experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments.
- Strong experience with Microsoft Dynamics 365 Business Central.
- Proven ability to manage complex, multi-stakeholder customer relationships.
- Strong commercial acumen with a track record of driving account growth and retention.
- Excellent communication skills, confident engaging at operational and senior leadership levels.
- Highly organized, able to manage competing priorities across multiple accounts.
- Familiarity with Hubspot CRM is advantageous.
Benefits
- Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
Senior Account Manager employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience with Microsoft Dynamics 365 Business Central aligns perfectly with their needs. Be ready to discuss specific examples of how you've driven account growth in the past!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience with Microsoft Dynamics 365 Business Central and any relevant account management successes. We want to see how you can drive value and satisfaction for our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built long-term relationships and driven account growth in the past. We love a good story!
Show Off Your Communication Skills: As a Senior Account Manager, you'll need to engage with various stakeholders. Make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, let us see how you can connect with both operational and senior leadership levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company and its key accounts. Understand their business objectives, challenges, and how Microsoft Dynamics 365 Business Central can add value. This will help you demonstrate your ability to build long-term relationships and align strategies with customer needs.
✨Showcase Your Commercial Acumen
Be prepared to discuss specific examples of how you've driven account growth and retention in previous roles. Highlight your experience with upselling, cross-selling, and managing complex customer relationships. This will show that you have the skills needed to be a trusted commercial partner.
✨Engage with Confidence
Practice your communication skills, especially when discussing operational and senior leadership topics. Use clear, concise language and be ready to engage in strategic discussions. This will help you convey your confidence and ability to manage expectations effectively.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage competing priorities across multiple accounts. Share specific tools or methods you use to stay organised, such as CRM systems like Hubspot. This will illustrate your ability to coordinate internal teams and ensure accountability for customer actions.