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- Tasks: Manage client renewals and ensure top-notch service while meeting deadlines.
- Company: Join a dynamic insurance firm in Telford, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, commission, 25 days holiday, and career growth opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers personal development.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Full-time role with Monday to Friday hours; ideal for those looking to grow in insurance.
The predicted salary is between 20000 - 30000 £ per year.
Renewals Account Handler
26,000 basic
Telford
Key Responsibilities:
- Handle a portfolio of smaller and medium sized insurances/clients.
- Telephoning clients prior to their renewal and going through a pre-renewal fact find.
- Calculating and delivering renewal premiums.
- Negotiating and securing the business for a further 12 months.
- Agreeing payment methods and arranging finance of renewal premium, if required.
- Cross-selling policies the client does not currently have.
- Meeting tight deadlines and achieving KPI\’s which include renewal retention, rate changes and cross-sell penetration.
- Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.
- Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.
- Check policy documents, (including endorsements), accuracy prior to receipt by clients.
- Obtaining quotations for both new and renewal business.
- Obtaining quotations and arranging cover.
- Verifying documentation and endorsements.
Key Skills and Experience:
- Experience in customer retention, service, account management, and insurance is preferred
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Proficiency in using CRM software and other relevant tools
- Attention to detail and accuracy
- Ability to work effectively in a team and independently
- Previous experience in the insurance industry is an advantage
Excellent career progression and personal development opportunities.
Full time hours Mon-Fri, 25 days holiday + bank holidays.
For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd
#J-18808-Ljbffr
Renewals Account Handler employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially regarding renewals and customer retention strategies. Understanding common challenges and solutions in this area will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your negotiation skills, as securing business for another year is a key part of the role. Consider role-playing scenarios with friends or family to practice articulating your value proposition.
✨Tip Number 3
Get comfortable with CRM software, as proficiency in these tools is essential. If you have access to any CRM platforms, take some time to explore their features and functionalities to boost your confidence.
✨Tip Number 4
Network with professionals in the insurance sector, either online or at local events. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Renewals Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, account management, and the insurance industry. Use specific examples to demonstrate your skills in negotiation and client communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with CRM software and how you can contribute to achieving KPIs related to renewal retention and cross-selling.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work under pressure. These are crucial for meeting tight deadlines and providing quality service to clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Insurance Basics
Make sure you brush up on your insurance knowledge, especially regarding renewals and client management. Understanding key terms and processes will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Client Scenarios
Think about potential scenarios you might face with clients, such as handling objections or negotiating premiums. Practising these situations can help you articulate your approach during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be ready to showcase your communication skills. Use clear and concise language when answering questions, and provide examples of how you've successfully communicated with clients in the past.
✨Highlight Your Organisational Skills
Given the need to meet tight deadlines and manage multiple accounts, emphasise your organisational abilities. Share specific examples of how you've effectively managed your time and prioritised tasks in previous roles.