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- Tasks: Manage client renewals and ensure top-notch service while meeting deadlines.
- Company: Join a dynamic insurance firm in Telford, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, commission, 25 days holiday, and career growth opportunities.
- Why this job: Be part of a supportive team that values your contributions and offers personal development.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Full-time hours, Monday to Friday, with a focus on work-life balance.
The predicted salary is between 21000 - 35000 £ per year.
Renewals Account Handler
25,000 basic DOE plus commission
Telford
Key Responsibilities:
- Handle a portfolio of smaller and medium sized insurances/clients.
- Telephoning clients prior to their renewal and going through a pre-renewal fact find.
- Calculating and delivering renewal premiums.
- Negotiating and securing the business for a further 12 months.
- Agreeing payment methods and arranging finance of renewal premium, if required.
- Cross-selling policies the client does not currently have.
- Meeting tight deadlines and achieving KPI\’s which include renewal retention, rate changes and cross-sell penetration.
- Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.
- Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.
- Check policy documents, (including endorsements), accuracy prior to receipt by clients.
- Obtaining quotations for both new and renewal business.
- Obtaining quotations and arranging cover.
- Verifying documentation and endorsements.
Key Skills and Experience:
- Experience in customer retention, service, account management, and insurance is preferred
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Proficiency in using CRM software and other relevant tools
- Attention to detail and accuracy
- Ability to work effectively in a team and independently
- Previous experience in the insurance industry is an advantage
Excellent career progression and personal development opportunities.
Full time hours Mon-Fri, 25 days holiday + bank holidays.
For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd
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Renewals Account Handler employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially regarding renewals and client retention strategies. Understanding common challenges and solutions in this area will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, particularly in a customer service context. Role-playing scenarios where you negotiate or explain renewal terms can boost your confidence and prepare you for real-life interactions with clients.
✨Tip Number 3
Get comfortable with CRM software and other tools commonly used in the insurance sector. If you can demonstrate proficiency in these systems during your discussions, it will show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the insurance field, either through LinkedIn or local events. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Renewals Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, account management, and the insurance industry. Use specific examples to demonstrate your skills in negotiation and client communication.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Renewals Account Handler role. Mention your experience with handling insurance portfolios and your ability to meet tight deadlines while achieving KPIs.
Showcase Your Skills: In your application, emphasise your organisational skills and proficiency with CRM software. Provide examples of how you've successfully managed client relationships and secured renewals in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your documents reflect attention to detail, which is crucial for this role.
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Insurance Basics
Make sure you brush up on your insurance knowledge, especially regarding renewals and the specific policies relevant to the role. Being able to discuss different types of insurance and their nuances will show your expertise and confidence.
✨Demonstrate Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated with clients in the past, particularly in challenging situations.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially when working under tight deadlines. You might want to share specific tools or methods you use to stay organised and ensure all client needs are met efficiently.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you may need to negotiate renewal premiums or handle client objections. Practising these scenarios can help you feel more comfortable and demonstrate your ability to think on your feet.
