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For Companies At a Glance
- Tasks: Manage client renewals and ensure top-notch service while hitting targets.
- Company: Join a dynamic insurance firm in Telford with a focus on client satisfaction.
- Benefits: Enjoy a competitive salary, commission, 25 days holiday, and career growth opportunities.
- Why this job: Be part of a supportive team that values your input and offers personal development.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are essential.
- Other info: Full-time role with Monday to Friday hours; ideal for those looking to grow in insurance.
The predicted salary is between 20000 - 30000 £ per year.
Renewals Account Handler £26,000 basic Telford Key Responsibilities: * Handle a portfolio of smaller and medium sized insurances/clients. * Telephoning clients prior to their renewal and going through a pre-renewal fact find. * Calculating and delivering renewal premiums. * Negotiating and securing the business for a further 12 months. * Agreeing payment methods and arranging finance of renewal premium, if required. * Cross-selling policies the client does not currently have. * Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration. * Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium. * Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate. * Check policy documents, (including endorsements), accuracy prior to receipt by clients. * Obtaining quotations for both new and renewal business. * Obtaining quotations and arranging cover. * Verifying documentation and endorsements. Key Skills and Experience: * Experience in customer retention, service, account management, and insurance is preferred * Strong organisational and administrative skills * Excellent communication and interpersonal skills * Proficiency in using CRM software and other relevant tools * Attention to detail and accuracy * Ability to work effectively in a team and independently * Previous experience in the insurance industry is an advantage Excellent career progression and personal development opportunities. Full time hours Mon-Fri, 25 days holiday + bank holidays. For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd
Renewals Account Handler employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially regarding renewals and customer retention strategies. Understanding common practices and challenges will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves securing business for another year. Consider role-playing scenarios with friends or family to practice articulating your value proposition effectively.
✨Tip Number 3
Get comfortable with CRM software, as proficiency in these tools is essential for managing client relationships and tracking renewals. If you have access to any CRM platforms, take some time to explore their features.
✨Tip Number 4
Prepare examples of how you've successfully managed client accounts or retained customers in the past. Having specific stories ready will demonstrate your experience and ability to meet KPIs effectively.
We think you need these skills to ace Renewals Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, account management, and insurance. Use specific examples to demonstrate your skills in negotiation and client communication.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Renewals Account Handler role. Mention your experience with handling insurance portfolios and your ability to meet tight deadlines while achieving KPIs.
Showcase Relevant Skills: Emphasise your organisational skills and attention to detail in your application. Mention any experience you have with CRM software and how it has helped you manage client relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your documents reflect a professional standard.
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of insurance products and services. Understanding the key terms and processes related to renewals will help you answer questions confidently and demonstrate your expertise.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Be ready to discuss how you would handle pre-renewal fact finds, negotiate premiums, and cross-sell policies. This shows that you can think on your feet and are prepared for real-world challenges.
✨Highlight Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your communication skills. Share examples of how you've successfully managed client relationships or resolved issues in the past, as this will demonstrate your ability to provide quality service.
✨Demonstrate Organisational Skills
Given the importance of meeting tight deadlines and achieving KPIs, be ready to discuss how you stay organised and manage your time effectively. You could mention tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.