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- Tasks: Drive long-term value and satisfaction for high-value accounts while coordinating internal teams.
- Company: Dynamic tech company offering a hybrid work environment and innovative tools.
- Benefits: Competitive salary, generous leave, pension, and Microsoft certification training.
- Why this job: Be a trusted partner and make a real impact on customer success and growth.
- Qualifications: 5+ years in account management with strong experience in Microsoft Dynamics 365.
- Other info: Join a digitally innovative workplace with excellent career development opportunities.
The predicted salary is between 50000 - 65000 £ per year.
UK South, Hybrid/Remote – 1 to 2 days in the office per month. £60,000 - £65,000
As a Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction.
Key Responsibilities:- Own and develop long-term relationships with a portfolio of high-value, complex customers.
- Build and maintain account strategies aligned with customer objectives, challenges, and business priorities.
- Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders.
- Serve as the primary commercial point of contact for your accounts.
- Set and manage clear expectations around scope, delivery, and timelines.
- Coordinate internal teams to ensure customer actions are completed, outcomes are delivered, and accountability is clear.
- Identify and drive opportunities for account growth, including upsell, cross-sell, contract expansion, and service optimization.
- Create and manage revenue and growth plans for each account.
- Lead contract renewals and commercial negotiations, ensuring alignment with customer value.
- Proactively identify and mitigate risks to customer satisfaction and retention.
- Contribute to the ongoing development and maturity of account management practices across the business.
- Champion best practices in customer engagement, retention, and commercial strategy.
- 5+ years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software environments.
- Strong experience with Microsoft Dynamics 365 Business Central.
- Proven ability to manage complex, multi-stakeholder customer relationships.
- Strong commercial acumen with a track record of driving account growth and retention.
- Excellent communication skills, confident engaging at operational and senior leadership levels.
- Highly organized, able to manage competing priorities across multiple accounts.
- Familiarity with Hubspot CRM is advantageous.
- Competitive salary
- Generous leave (including your birthday off)
- Pension from day 1
- Critical Illness and Death in Service cover
- EV Salary Sacrifice Scheme
- Employee Assistance Programme
- Flu vaccinations
- Microsoft certification training
- Access to cutting-edge Microsoft tools in a digitally innovative workplace
Senior Account Manager - Microsoft Dynamics 365 Business Central in Reading employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Microsoft Dynamics 365 Business Central in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience with Microsoft Dynamics 365 Business Central aligns perfectly with their needs. Be ready to discuss specific examples of how you've driven account growth in the past!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager - Microsoft Dynamics 365 Business Central in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with Microsoft Dynamics 365 Business Central and any relevant account management successes. We want to see how you can drive value and satisfaction for our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built long-term relationships and driven account growth in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves engaging with senior stakeholders, make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional materials, we want to see clarity and confidence in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss how you've used it in past roles and how it can drive value for customers. This shows you're not just familiar with the software, but that you understand its impact on business growth.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained long-term relationships with clients. Highlight specific strategies you've used to engage stakeholders and ensure customer satisfaction. This will demonstrate your ability to manage complex, multi-stakeholder relationships effectively.
✨Be Ready to Discuss Growth Strategies
Think about how you've identified opportunities for account growth in previous positions. Be prepared to share your approach to upselling, cross-selling, and contract renewals. This will show that you have the commercial acumen needed to drive account success.
✨Organise Your Thoughts
Since this role involves managing multiple accounts, practice articulating how you prioritise tasks and manage competing demands. Use real-life examples to illustrate your organisational skills and how they contribute to customer retention and satisfaction.