At a Glance
- Tasks: Manage key accounts and build strong relationships to drive client success.
- Company: Forward-thinking tech business with a supportive culture.
- Benefits: Competitive salary, birthday off, pension scheme, and professional development.
- Other info: Remote work with modern tools and a focus on employee wellbeing.
- Why this job: Join a dynamic team and make a real impact on client relationships.
- Qualifications: 5+ years in account management, preferably in ERP or SaaS environments.
The predicted salary is between 55000 - 65000 £ per year.
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long‑term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
- Manage and develop long‑term strategic relationships with key customer accounts.
- Act as the primary commercial contact for a portfolio of high‑value clients.
- Build and maintain account development plans aligned to customer objectives and business priorities.
- Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
- Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
- Identify opportunities for account growth including upselling, cross‑selling, and contract expansion.
- Develop and manage revenue and growth plans across assigned accounts.
- Lead contract renewals and commercial negotiations.
- Proactively identify and mitigate risks relating to customer retention and satisfaction.
- Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
- Minimum 5 years experience in account management, commercial, or customer‑facing roles within ERP, SaaS, or subscription‑based software businesses.
- Strong experience working with Microsoft Dynamics 365 Business Central environments.
- Proven ability to manage complex customer relationships involving multiple stakeholders.
- Strong commercial awareness with experience driving account growth and customer retention.
- Strategic mindset with the ability to focus on long‑term customer value.
- Excellent communication and relationship‑building skills, with confidence engaging at senior leadership level.
- Highly organised with strong prioritisation and account management capabilities.
- Comfortable working autonomously and taking ownership of customer outcomes.
- Experience using HubSpot CRM would be advantageous.
Benefits
- Competitive annual leave entitlement, including your birthday off.
- Pension scheme available from day one.
- Critical Illness and Death in Service cover.
- Electric Vehicle Salary Sacrifice Scheme.
- Employee Assistance Programme.
- Ongoing professional development and Microsoft certification training.
- Modern, digitally focused working environment with access to the latest Microsoft technologies.
- Supportive company culture with a strong focus on wellbeing and employee development.
Key Account Manager - Remote. Job in Reading LilyLifestyle Jobs employer: Anderson Scott Solutions
Join a dynamic and innovative technology company that prioritises employee wellbeing and professional growth. As a Key Account Manager, you'll enjoy a competitive salary, generous benefits including your birthday off, and access to ongoing training and development opportunities in a supportive, digitally-focused environment. With a strong emphasis on building long-term client relationships and driving success, this role offers a meaningful career path in a forward-thinking organisation located in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Remote. Job in Reading LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can drive long-term client success and build strong relationships right from the get-go!
✨Tip Number 3
Showcase your experience with ERP and SaaS solutions during conversations. We need to highlight your ability to manage complex customer relationships and drive account growth to stand out in the hiring process.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can go a long way. We want to remind them of your enthusiasm for the role and your commitment to ensuring high levels of customer satisfaction.
We think you need these skills to ace Key Account Manager - Remote. Job in Reading LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in ERP, SaaS, or subscription-based software environments, and showcase how you've driven account growth and customer retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific achievements that demonstrate your ability to manage complex customer relationships and drive long-term value.
Showcase Your Communication Skills:Since this role involves engaging with senior leadership, make sure to highlight your excellent communication and relationship-building skills. Use examples from your past experiences to illustrate how you've successfully navigated stakeholder engagement.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Stuff
Make sure you’re well-versed in the company’s products and services, especially in ERP and SaaS environments. Familiarise yourself with their use of Microsoft Dynamics 365 Business Central, as this will show your genuine interest and understanding of their operations.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain strong relationships with clients. Think about times when you’ve successfully managed complex customer relationships or led strategic meetings, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Strategic Mindset
Be ready to discuss how you’ve identified growth opportunities in past roles. Share specific instances where you’ve upsold or cross-sold to clients, and how you’ve developed account plans that align with customer objectives. This will illustrate your commercial awareness and strategic thinking.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company’s future. Inquire about their approach to customer retention and satisfaction, or how they envision the Key Account Manager contributing to their growth strategy. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
