At a Glance
- Tasks: Manage key accounts and build strong relationships to drive client success.
- Company: Forward-thinking tech business with a supportive culture.
- Benefits: Competitive salary, generous leave, pension, and professional development opportunities.
- Other info: Hybrid work model with a focus on employee wellbeing and growth.
- Why this job: Be a trusted advisor and make a real impact on strategic customer accounts.
- Qualifications: 5+ years in account management, preferably in ERP or SaaS environments.
The predicted salary is between 55000 - 65000 £ per year.
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
- Manage and develop long-term strategic relationships with key customer accounts.
- Act as the primary commercial contact for a portfolio of high-value clients.
- Build and maintain account development plans aligned to customer objectives and business priorities.
- Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
- Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
- Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
- Develop and manage revenue and growth plans across assigned accounts.
- Lead contract renewals and commercial negotiations.
- Proactively identify and mitigate risks relating to customer retention and satisfaction.
- Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
- Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
- Strong experience working with Microsoft Dynamics 365 Business Central environments.
- Proven ability to manage complex customer relationships involving multiple stakeholders.
- Strong commercial awareness with experience driving account growth and customer retention.
- Strategic mindset with the ability to focus on long-term customer value.
- Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
- Highly organised with strong prioritisation and account management capabilities.
- Comfortable working autonomously and taking ownership of customer outcomes.
- Experience using HubSpot CRM would be advantageous.
Benefits
- Competitive annual leave entitlement, including your birthday off.
- Pension scheme available from day one.
- Critical Illness and Death in Service cover.
- Electric Vehicle Salary Sacrifice Scheme.
- Employee Assistance Programme.
- Ongoing professional development and Microsoft certification training.
- Modern, digitally focused working environment with access to the latest Microsoft technologies.
- Supportive company culture with a strong focus on wellbeing and employee development.
Key Account Manager in Reading employer: Anderson Scott Solutions
Join a dynamic and innovative technology business as a Key Account Manager, where you will thrive in a supportive and forward-thinking environment. With a strong emphasis on employee wellbeing and professional development, including access to ongoing training and the latest Microsoft technologies, this role offers a unique opportunity to build meaningful relationships with strategic clients while enjoying a competitive benefits package. Experience a hybrid work model that promotes work-life balance, allowing you to excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ERP and SaaS. Share specific examples of how you've driven account growth and customer satisfaction in the past.
✨Tip Number 3
Be proactive! If you see a company you're interested in, reach out directly. Express your enthusiasm for their work and how you can contribute as a Key Account Manager. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Key Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in ERP, SaaS, or subscription-based software environments, and showcase how you've driven account growth and customer retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships with clients and managed complex accounts successfully.
Showcase Your Communication Skills:Since this role involves engaging with senior leadership, make sure your application reflects your excellent communication skills. Use clear, concise language and demonstrate your ability to convey complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Accounts
Before the interview, dive deep into the company’s key accounts and their specific needs. Understand how your experience with ERP and SaaS can directly benefit these clients. This will show that you’re not just familiar with the role but also genuinely interested in their business.
✨Showcase Your Relationship Skills
Be ready to discuss examples of how you've built and maintained strong relationships with clients in the past. Use specific stories that highlight your ability to engage with senior leadership and manage complex stakeholder dynamics. This is crucial for a Key Account Manager role.
✨Prepare for Growth Discussions
Think about how you’ve identified growth opportunities in previous roles. Be prepared to share strategies for upselling and cross-selling, as well as how you’ve successfully managed contract renewals. This will demonstrate your commercial awareness and strategic mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current account management processes or how they measure customer satisfaction. This shows your proactive approach and genuine interest in improving their operations.
