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- Tasks: Lead complex Business Central issues and mentor the support team in a dynamic environment.
- Company: Join a leading Microsoft partner with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, generous leave, and access to cutting-edge Microsoft tools.
- Why this job: Make a real impact by solving complex problems and enhancing customer experiences.
- Qualifications: 5+ years of experience with Microsoft Dynamics 365 Business Central and strong troubleshooting skills.
- Other info: Hybrid/remote work with excellent career growth opportunities and a supportive team culture.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
UK South, Hybrid/Remote – 1 to 2 days in the office per month.
Up to £55,000
Our client, a leading Microsoft partner, is expanding their support team and seeking an experienced Business Central BAU Consultant to join a dynamic and innovative environment. This senior functional role acts as the highest escalation point for complex Microsoft Dynamics 365 Business Central issues, working closely with developers, vendors, and internal stakeholders to deliver secure, robust, and high-quality solutions. You will also mentor and upskill the wider support team.
Key Responsibilities:- Act as the escalation point for complex Business Central issues from 1st and 2nd Line Support.
- Perform advanced troubleshooting, diagnostics, and root cause analysis to provide sustainable resolutions.
- Lead major incidents (P1), managing diagnosis, resolution, and post-incident reviews.
- Deliver consultancy for small BAU projects, configuration changes, minor functionality development, and customer enhancements.
- Engage with customers to gather, analyse, and document technical and functional requirements.
- Propose and validate solutions aligned with best practice, internal standards, and security requirements.
- Collaborate with developers and third-party vendors to clarify requirements, validate solutions, and track resolutions.
- Contribute to continuous system, process, and service improvements.
- Produce high-quality documentation, knowledge articles, and handover materials.
- Provide mentoring and guidance to enhance support team capability.
- Ensure compliance with organisational security, data protection, and regulatory standards.
- Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central.
- Strong knowledge of Business Central functionality, architecture, configuration, and extensibility.
- Experience with AL, extensions, integrations, and APIs in a support/enhancement context.
- Solid understanding of data structures, troubleshooting methodologies, and diagnostics.
- Strong customer communication, stakeholder management, and consultancy skills.
- Ability to perform under pressure and during major incidents.
Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
Business Central BAU Consultant in Reading employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Central BAU Consultant in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Business Central. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you've tackled complex Business Central issues. This will not only impress potential employers but also demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Central BAU Consultant in Reading
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, make sure you’ve read the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we’re looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your experience with Microsoft Dynamics 365 Business Central and any relevant projects. We love seeing how your skills match our needs.
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and resolving complex issues, make sure to include examples of how you’ve tackled similar challenges in the past. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Business Central Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Be ready to discuss its functionality, architecture, and any recent updates. This will show that you're not just familiar with the platform but also genuinely interested in it.
✨Prepare for Complex Problem-Solving
Since this role involves acting as an escalation point for complex issues, think of examples from your past experience where you've successfully troubleshot major incidents. Be prepared to walk through your thought process and how you arrived at a solution.
✨Show Off Your Mentoring Skills
As you'll be mentoring the support team, come prepared with examples of how you've helped others grow in their roles. Discuss specific instances where your guidance led to improved performance or problem resolution.
✨Engage with Real Scenarios
During the interview, don’t hesitate to ask about real scenarios they’ve faced. This not only shows your interest but also gives you a chance to demonstrate your analytical skills by discussing how you would approach similar situations.
