3rd Line Business Central Support Consultant in Reading

3rd Line Business Central Support Consultant UK South, Hybrid/Remote – 1 to 2 days in the office per month. Up to £55,000 As part of a strategic expansion our client is seeking an experienced 3rd Line Business Central Support Consultant. You will take ownership of the most complex and high-impact incidents, provide advanced technical and functional guidance, and support small-scale enhancements and configuration changes for customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams. 3rd Line Business Central Support Consultant Key Responsibilities: * Act as the highest escalation point for complex and critical Business Central incidents * Lead advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term solutions * Provide technical leadership during major (P1) incidents, including investigation, resolution, and post-incident review * Deliver consultancy-level support for minor enhancements, configuration changes, and small functional developments * Work directly with customers to gather, analyse, and document technical and functional requirements * Design and validate technical solutions aligned with best practice, internal standards, and security policies * Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery * Engage with third-party vendors during complex escalations and manage technical communication through to resolution * Drive continuous improvement initiatives across systems, processes, and service delivery * Produce and maintain high-quality technical documentation and knowledge articles * Provide mentoring, technical leadership, and knowledge sharing to 1st and 2nd line teams. * Ensure compliance with data protection, security, and governance standards 3rd Line Business Central Support Consultant Required Experience: * 5+ years’ experience supporting Business Central in a technical or senior support capacity * Strong understanding of Business Central architecture, configuration, and extensibility * Experience working with AL, extensions, integrations, and APIs in a support or enhancement environment * Solid knowledge of data structures, diagnostics, and troubleshooting methodologies * Proven ability to analyse complex customer requirements and design effective technical solutions * Experience working closely with developers, customers, and third-party vendors * Strong communication, stakeholder management, and consultancy skills * Ability to remain calm, structured, and effective during major incident scenarios Benefit: * Our client provides a modern, progressive working environment that values technical excellence, wellbeing, and professional development, including: * Enhanced annual leave including birthday off * Pension scheme from day one * Life assurance and critical illness cover * Electric vehicle salary sacrifice scheme * Employee Assistance Programme and mental health support * Annual flu vaccinations * Ongoing training and certification support * Exposure to cutting-edge Microsoft cloud, ERP, and retail technologies