At a Glance
- Tasks: Lead a dynamic team providing top-notch legal support and client services.
- Company: Join a well-established law firm with a strong reputation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work in a collaborative and professional setting.
- Why this job: Make a real impact by enhancing client experiences and team performance.
- Qualifications: Experience in legal support and strong leadership skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Shrewsbury, Telford, Hereford or Oswestry
Job Type: Full Time, Permanent
Salary: 27,000 - 30,000 DOE
We are recruiting on behalf of a well-established law firm for an experienced Legal Support Services Team Leader to join their leadership team. This is an excellent opportunity for a proactive and organised individual to lead a central legal support function, ensuring the delivery of high-quality administrative and client support services across the business.
Key Responsibilities
- Lead, manage and support the Legal Support Services team, including legal administrative assistants, client services and telephony staff.
- Oversee the day-to-day operation of the shared legal support function, ensuring an efficient and accurate service is provided.
- Monitor team performance against key performance indicators (KPIs) and service standards, taking appropriate action where required.
- Ensure administrative workflows are completed accurately and within agreed timescales to support legal teams across the firm.
- Supervise front-of-house reception and client service functions, ensuring a professional and welcoming experience for clients and visitors.
- Oversee the timely transcription of legal dictation using speech recognition technology.
- Review and monitor the opening and processing of new client and matter files, ensuring compliance with internal procedures.
We think you need these skills to ace Legal Support Services Team Leader
Communication Skills
Attention to Detail
Problem-Solving Skills
Case Management
File Building
Compliance with Legislative Standards
Correspondence Handling
