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- Tasks: Manage key customer accounts and drive satisfaction through strong relationships.
- Company: Join a dynamic team in the south-east focused on customer success and business growth.
- Benefits: Enjoy flexible working, competitive salary, and commission opportunities.
- Why this job: Be the go-to person for clients, making a real impact on their success and your career.
- Qualifications: 3+ years experience with ERP software and excellent communication skills required.
- Other info: Contact James Aust for more details and to apply!
The predicted salary is between 47000 - 63000 £ per year.
Reading / Hybrid – Flexible Working
£55,000 - £60,000 plus commission
Our client based in the south-east are looking for a Key Account Manager to join their team. The successful candidate will be responsible for driving customer satisfaction and business growth through strong relationship management. You will serve as their primary point of contact, addressing customer needs and collaborating with internal teams to deliver exceptional service.
Key Account Manager Responsibilities:
- Develop and maintain strong, long-lasting relationships with existing customers.
- Respond to and address their enquiries and concerns promptly and efficiently.
- Arrange regular customer account reviews and advise the most effective approach to achieve their goals, challenges and expectations.
- Develop relationship and communication plans for each account.
- Identify opportunities for upselling or cross selling additional products or services, expansion and other contract opportunities.
- Create revenue generation plans for each account.
- Ensure our customers have realistic expectations, and they are clear on what we can deliver, and when we can deliver it.
- Manage contract negotiations and renewals with existing customers and ensure contracts are up to date and accurate.
Key Account Manager Skills and Experience:
- 3 years+ experience with Microsoft Dynamics Business Central, or another ERP or subscription-based software solution in a customer facing, account manager or equivalent role.
- Excellent communication skills, both verbal and written.
- Commercially minded with the ability to see potential sales opportunities.
- Experience in building strong relationships.
- Time management skills are necessary to handle a number of customer accounts.
- Ability to prioritise and resolve problems.
- Solid IT skills including proficiency with common software applications.
Key Account Manager employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics Business Central or similar ERP systems. Since experience with these tools is crucial for the Key Account Manager role, being able to demonstrate your proficiency during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your ability to address customer needs and drive satisfaction will resonate well with the hiring team.
✨Tip Number 3
Research the company and its clients thoroughly. Understanding their business model and challenges will allow you to tailor your conversations and show that you're genuinely interested in helping them achieve their goals.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you align your approach and demonstrate that you're a good fit for the team.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in account management and customer relationship roles. Emphasise your familiarity with Microsoft Dynamics Business Central or similar ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains how your experience aligns with the responsibilities of the Key Account Manager role. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your time management abilities, problem-solving skills, and any experience with upselling or cross-selling. These are key attributes for the position.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep you on their radar and demonstrate your enthusiasm.
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business model, challenges, and how your potential employer's services can add value. This will show your proactive approach and genuine interest in the role.
✨Demonstrate Relationship Management Skills
Be prepared to discuss specific examples of how you've built and maintained strong relationships with clients in the past. Highlight your communication strategies and how you've addressed customer concerns effectively.
✨Showcase Your Problem-Solving Abilities
Think of instances where you've successfully resolved issues for clients or identified upselling opportunities. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with Microsoft Dynamics
Since experience with Microsoft Dynamics Business Central is a requirement, brush up on your knowledge of the software. If possible, mention any relevant experience or training you've had with ERP systems during the interview.
