At a Glance
- Tasks: Manage key accounts and build strong relationships to drive client success.
- Company: Forward-thinking tech business with a supportive culture.
- Benefits: Competitive salary, generous leave, pension, and professional development opportunities.
- Other info: Hybrid work model with a focus on employee wellbeing and growth.
- Why this job: Be a trusted advisor and make a real impact on client relationships.
- Qualifications: 5+ years in account management, preferably in ERP or SaaS environments.
The predicted salary is between 55000 - 65000 £ per year.
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
- Manage and develop long-term strategic relationships with key customer accounts.
- Act as the primary commercial contact for a portfolio of high-value clients.
- Build and maintain account development plans aligned to customer objectives and business priorities.
- Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
- Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
- Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
- Develop and manage revenue and growth plans across assigned accounts.
- Lead contract renewals and commercial negotiations.
- Proactively identify and mitigate risks relating to customer retention and satisfaction.
- Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
- Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
- Strong experience working with Microsoft Dynamics 365 Business Central environments.
- Proven ability to manage complex customer relationships involving multiple stakeholders.
- Strong commercial awareness with experience driving account growth and customer retention.
- Strategic mindset with the ability to focus on long-term customer value.
- Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
- Highly organised with strong prioritisation and account management capabilities.
- Comfortable working autonomously and taking ownership of customer outcomes.
- Experience using HubSpot CRM would be advantageous.
Benefits
- Competitive annual leave entitlement, including your birthday off.
- Pension scheme available from day one.
- Critical Illness and Death in Service cover.
- Electric Vehicle Salary Sacrifice Scheme.
- Employee Assistance Programme.
- Ongoing professional development and Microsoft certification training.
- Modern, digitally focused working environment with access to the latest Microsoft technologies.
- Supportive company culture with a strong focus on wellbeing and employee development.
Key Account Manager in Derby employer: Anderson Scott Solutions
Join a dynamic and innovative technology business as a Key Account Manager, where you will thrive in a supportive and digitally focused environment. With a strong emphasis on employee wellbeing and professional development, this role offers competitive benefits including a generous annual leave policy, pension scheme, and opportunities for ongoing training and Microsoft certification. Embrace the chance to build meaningful relationships with strategic clients while enjoying the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their products, especially if they’re in ERP or SaaS, and think about how you can add value. We want you to shine as the trusted advisor they’re looking for!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with managing complex customer relationships and driving account growth. Highlight your strategic mindset and how you’ve successfully engaged with senior leadership in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Key Account Manager in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in ERP, SaaS, or subscription-based software environments, and showcase how you've driven account growth and customer retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've built strong relationships with clients and managed complex accounts successfully.
Showcase Your Communication Skills:Since this role involves engaging with senior leadership, make sure your application reflects your excellent communication skills. Use clear, concise language and demonstrate your ability to convey complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Accounts
Before the interview, dive deep into the company’s key accounts and their specific needs. Understand their business objectives and how the technology business can help them achieve those goals. This will show your potential employer that you’re proactive and ready to take ownership of client relationships.
✨Showcase Your Experience
Be prepared to discuss your previous experience in account management, especially within ERP, SaaS, or subscription-based environments. Use specific examples to illustrate how you've successfully managed complex customer relationships and driven account growth. This will demonstrate your capability to handle their high-value clients.
✨Demonstrate Strategic Thinking
Highlight your strategic mindset by discussing how you’ve developed account plans aligned with customer objectives in the past. Talk about how you identify growth opportunities and mitigate risks related to customer retention. This will show that you’re not just focused on immediate results but also on long-term client success.
✨Engage with Confidence
Since the role involves engaging with senior leadership, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would lead customer reviews and stakeholder engagement activities. This will help you convey that you’re comfortable taking ownership of customer outcomes and can effectively communicate at all levels.
