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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a leading manufacturer of luxury hardware and interior design products.
- Benefits: Enjoy 25 days holiday, a generous pension, and a massive 75% employee discount!
- Why this job: Be part of a fun, dynamic team with a focus on customer satisfaction and growth.
- Qualifications: Experience in customer service, great communication skills, and a proactive attitude are essential.
- Other info: Office-based role with early finishes on Fridays and a Christmas shutdown.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Salary basic up to £33,000 pa
Birmingham
My client is a manufacturer of high-end hardware and interior design products. They supply all across the UK, Europe and US. They have a team of expert designers who provide exquisite service to ensure their customer receives the exact product they desire with the tiniest detail within their specification. This needs to be matched by the quality of service provided by the Customer Experience Team.
The suitable candidate will have experience in a customer-service role, using initiative and a proactive approach to deliver excellence in customer service to ensure customer satisfaction. You will have a positive, can-do attitude, are a team player and can effectively find solutions to problems.
Key Responsibilities:- First point of contact for all incoming enquiries
- Responsibility for client relations
- Answer all customer queries and issues in a timely manner
- Work closely with the Operations team to chase orders
- Deliver a customer-centric mindset
- Manage returns and credits
- Communicate issues and escalate when necessary
- Consistently provide exemplary service
- Actively improve current processes to improve efficiency
- Provide ad hoc support to the team and wider business
- Excellent written and verbal skills
- Customer Service experience in a fast-paced environment
- Organised and effective time-management
- Administrative skills
- Confident using ERP systems
- Customer centric attitude
- Team player who can be resourceful and a creative problem solver
- Experience within the Luxury or high-end products market is desirable
- Experience using SAP is desirable
- Join a dynamic, fun, and driven team experiencing rapid growth
- Hours of work – Monday to Friday (39 hours pw) with early finish on Friday (office based work)
- Holidays – 25 days plus bank holidays
- Generous Pension offering
- Shut down over Christmas
- Company bonus
- Employee Discount - 75% on product range
Customer Service / Account Manager employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Account Manager
✨Tip Number 1
Familiarise yourself with the luxury and high-end products market. Understanding the nuances of this sector will help you connect better with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your ERP system skills, particularly SAP if you have experience with it. Being able to confidently navigate these systems can set you apart from other candidates and show your readiness for the role.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in previous roles. Think of specific situations where you went above and beyond to solve a problem or improve a process, as these stories will resonate well in interviews.
✨Tip Number 4
Showcase your proactive approach by researching common customer service challenges in the industry. Be ready to discuss how you would tackle these issues, demonstrating your initiative and problem-solving skills.
We think you need these skills to ace Customer Service / Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in fast-paced environments. Emphasise any roles where you demonstrated a proactive approach and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and team player mentality. Mention specific examples of how you've delivered excellent customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your administrative skills and experience with ERP systems. If you have worked with luxury or high-end products, make sure to mention this as it is desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key in customer service roles.
How to prepare for a job interview at Anderson Scott Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you went above and beyond to ensure customer satisfaction, as this role requires a proactive approach.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you successfully resolved customer issues. The interviewer will be looking for your ability to think on your feet and provide creative solutions, so have a few examples ready.
✨Familiarise Yourself with the Company’s Products
Since the company deals with high-end hardware and interior design products, do some research on their offerings. Being knowledgeable about their products will show your genuine interest and help you connect better during the interview.
✨Emphasise Teamwork and Collaboration
This role involves working closely with the Operations team and other departments. Be ready to share experiences that demonstrate your ability to work well in a team and how you contribute to a positive team environment.
