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- Tasks: Build strong customer relationships and manage their needs effectively.
- Company: Join a growing team prioritising client satisfaction in the IT industry.
- Benefits: Enjoy hybrid working, 25 days leave, free parking, and a pension scheme.
- Why this job: Be part of a dynamic team with a focus on customer success and growth opportunities.
- Qualifications: 3+ years in customer-facing roles within ERP, SAAS, or subscription software.
- Other info: Flexible hours after initial training; work-life balance is encouraged.
The predicted salary is between 34000 - 45000 £ per year.
An exciting new role has just gone live due to business growth. You will be joining an experienced team who make looking after their clients the number 1 priority! Responsible for creating positive relationships with customers by serving as their primary point of contact. You will ideally be working as or have experience of being an account manager, client success manager or a client engagement manager within the IT Industry.
Main Areas of Responsibility for the Customer Engagement Manager:
- Responds to enquiries and concerns from customers
- Arranges regular customer reviews and advising the most effective approach to achieve their goals
- Manages relationship between business and customers – handling contracts, licensing, quotes, processing jobs and orders and approving time sheets for invoicing
- Identifies expansion and other contract opportunities
- Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it
- Ensures regular contact with every customer
- Retains commercial ownership of customer projects and attends steering meetings as appropriate
Skills and Experience for the Customer Engagement Manager:
- Ideally 3 years+ experience with ERP, SAAS or subscription-based software solutions in a customer facing role
- Excellent communication skills
- Commercially minded with the ability to build strong relationships
- Time management skills necessary to handle a heavy workload
- Solid IT skills including a proficiency with common software applications
You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm.
Benefits:
- Hybrid working
- 25 days annual leave plus Bank Holidays
- 2 additional leave days
- Free parking
- Pension scheme
- Amazing location and offices
Customer Engagement Manager employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Network with professionals in the IT industry, especially those who work in customer engagement roles. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers effectively and demonstrate your commitment to their success during interviews.
✨Tip Number 3
Prepare examples from your previous experience that showcase your ability to build strong customer relationships and manage expectations. Be ready to discuss how you've handled challenges in past roles.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with us. Whether it's during a phone call or an interview, effective communication is key to demonstrating your fit for the Customer Engagement Manager role.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement, account management, or client success roles, particularly within the IT industry. Use specific examples that demonstrate your ability to build relationships and manage customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the role. Mention how your skills align with the responsibilities listed in the job description, such as managing contracts and handling customer inquiries.
Highlight Relevant Skills: In your application, emphasise your communication skills, time management abilities, and proficiency with software applications. Provide concrete examples of how you've successfully managed customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Engagement Manager.
How to prepare for a job interview at Anderson Scott Solutions
✨Showcase Your Communication Skills
As a Customer Engagement Manager, excellent communication is key. Prepare to demonstrate your ability to articulate ideas clearly and listen actively. Consider sharing examples from your past experiences where effective communication led to successful outcomes.
✨Highlight Your Relationship-Building Experience
This role focuses on creating positive relationships with customers. Be ready to discuss specific instances where you've successfully built rapport with clients or managed accounts. Use metrics or feedback to illustrate your impact.
✨Demonstrate Your Commercial Awareness
Being commercially minded is crucial for this position. Research the company’s products and services, and think about how you can contribute to their growth. Prepare to discuss how you’ve identified opportunities in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer expectations. Think of scenarios where you had to handle difficult situations or negotiate terms, and be ready to explain your thought process and outcomes.
