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- Tasks: Lead a team to ensure smooth ERP support and resolve complex Business Central issues.
- Company: Join a forward-thinking, digitally innovative company with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, pension scheme, and mental health support.
- Why this job: Make a real impact by driving efficiency and mentoring a dynamic support team.
- Qualifications: 5+ years in Business Central support with strong troubleshooting and communication skills.
- Other info: Enjoy professional growth opportunities and access to the latest technologies.
The predicted salary is between 55000 - 60000 ÂŁ per year.
Our client is expanding their ERP support function and is looking for an experienced Business Central Support Lead to oversee the day‑to‑day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with stakeholders, mentor the team, and drive efficiency through reporting, documentation, and knowledge management.
Key Responsibilities:
- Lead, mentor, and guide support team members, identifying training needs and creating development plans aligned to business objectives
- Plan and manage team schedules to ensure coverage during business hours and on‑call periods
- Foster a collaborative, positive team culture focused on engagement and customer service excellence
- Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs
- Monitor incident progress to ensure timely resolution and sustainable solutions
- Act as an escalation point for complex or high‑impact issues, engaging senior stakeholders as needed
- Facilitate root cause analysis to prevent recurrence of major or recurring incidents
- Oversee accurate documentation of incident details, troubleshooting steps, and resolutions
- Maintain and update the knowledge base to support consistent and efficient issue resolution
- Ensure training and reference materials are current and accessible to the support team
- Establish, monitor, and report on key service delivery KPIs
- Provide regular management reports on performance, incident trends, risks, and improvement opportunities
- Use data‑driven insights to drive continuous improvement and informed decision‑making
- Maintain regular communication with senior stakeholders on team performance, risks, and resource needs
Required Experience:
- 5+ years’ experience as a 2nd or 3rd Line Business Central Support Consultant
- LS Central knowledge is desirable
- Excellent troubleshooting, analytical, and problem‑solving skills
- Ability to manage competing priorities in a fast‑paced, customer‑facing environment
- Strong communication and stakeholder management skills
Benefits:
- Competitive salary based on experience
- Enhanced annual leave including birthday off
- Pension scheme from day one
- Life assurance and critical illness cover
- Electric vehicle salary sacrifice scheme
- Employee Assistance Programme and mental health support
- Annual flu vaccinations
- Opportunities for professional growth, including certification training
- Access to the latest Microsoft cloud, ERP, and retail technologies
- A forward‑thinking, digitally innovative, and collaborative work environment
Business Central Support Lead employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Central Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space, especially those who might know about openings for a Business Central Support Lead. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your Business Central knowledge and troubleshooting skills. We recommend practising common interview questions and scenarios you might face as a Support Lead. Show them you’re the go-to person for complex issues!
✨Tip Number 3
Don’t forget to showcase your leadership skills! When discussing your experience, highlight how you’ve mentored teams or improved processes. This is key for a role that involves guiding a support team and driving efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Central Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Central Support Lead role. Highlight your experience in managing support teams and any relevant ERP knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or resolved complex issues in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don't forget to mention your troubleshooting and analytical skills. We’re keen on candidates who can manage competing priorities and think on their feet. Give us some examples of how you've tackled challenges before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Business Central Inside Out
Make sure you brush up on your Business Central knowledge before the interview. Understand its functionalities, common issues, and how it integrates with other systems. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Leadership Skills
As a Support Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've mentored or guided team members in the past. Highlight any training initiatives you've implemented to improve team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific incidents you've handled, how you prioritised tasks, and the outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Stakeholder Management
Since the role involves engaging with senior stakeholders, be ready to discuss your experience in stakeholder management. Share examples of how you've communicated complex issues clearly and maintained positive relationships, especially during high-pressure situations.
