At a Glance
- Tasks: Deliver a first-class workplace experience and manage daily operations.
- Company: Dynamic corporate environment in Birmingham City Centre.
- Benefits: Competitive salary of £29,000 plus benefits.
- Other info: Opportunity to work in a high-profile corporate setting with growth potential.
- Why this job: Be the face of the workplace and build strong relationships.
- Qualifications: Excellent communication, organisational skills, and attention to detail.
- Workplace Host
- Birmingham City Centre
- Salary basic £29,000 and benefits
- Role purpose
To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.
Key Responsibilities
- Conduct daily walk arounds logging any faults or issues with the Helpdesk.
- Track & manage all open jobs through to final completion.
- Quality check paperwork to ensure compliance and audit satisfaction.
- Ensure excellent communication by attending operational meetings with the team.
- Point of contact for FM services including maintenance, repairs, fabric works & requirements.
- Assist with setting up meeting rooms and layouts when required
- Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.
- Ensure all signage and artwork is on brand and compliant removing any non-conformity.
- Undertake basic reception duties e. g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc
- IT support e. g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn't possible, and tracking job through to completion
- Understand escalation process both on client and business side for reporting all operational and risk issues;
- Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met
- Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks
- Set up monthly drinks and assist with other office events
- Organise couriers incoming/outgoing post return leavers IT kit to London
- Comply with Health, Safety and Environmental policies and audit compliance.
- Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management
- Responsible for ensuring Front of House is covered at all times arranging temps when required
- Be the face of Workplace & ‘go to’ person for all workplace related matters.
- Landlord liaison around access permits, booking in contractors, loading bay etc. .
- Support office moves and re-locations.
- Skill & Experience
- Good attention to detail
- Pro-active and hands on
- Ability to show initiative
- Must have excellent communication skills
- Excellent organisational skills and the ability to prioritise a busy workload
- Knowledge of the FM discipline ideal
- Ability to work alone or as part of a team
Ability to work closely with / manage contractors & third party suppliers on a day to day basis;
Experience of developing relevant client relationships
Previous experience of working within a in a high profile corporate environment
By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement.
If you do not hear from us within 7 days, please assume your application has been unsuccessful, and your records will be deleted from our system.
Our full Privacy Policy can be found on Anderson Scott website
Workplace Host in Birmingham employer: Anderson Scott Solutions
Anderson Scott Solutions is an excellent employer, offering a dynamic work environment in Telford where you can thrive as a Criminal Defence Solicitor. With a commitment to professional development, you will have access to varied case loads and opportunities for Crown Court advocacy, all while being part of a supportive team that values high-quality client service and compliance with professional standards.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Host in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Scott Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Scott Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Host in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Scott Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Scott Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Scott Solutions!
How to prepare for a job interview at Anderson Scott Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
