Regional Operations Lead (FM) in Birmingham

Regional Operations Lead (FM) Birmingham (with regular UK travel) £56,000 Plus, £4k Car Allowance and Excellent Benefits Are you an experienced workplace or facilities management professional looking to lead operations across a national corporate portfolio? Our client is seeking a Regional Operations Lead to provide strategic and operational leadership across multiple UK locations. This is an exciting opportunity to join a leading organisation where you'll drive workplace excellence, develop high-performing teams and ensure the delivery of outstanding, hospitality-led workplace services. This role would suit someone with a strong background in workplace operations, facilities management or corporate real estate who enjoys building relationships, leading change and delivering continuous improvement across a multi-site environment. Key Responsibilities * Lead and develop a geographically dispersed workplace team across multiple UK locations, setting clear objectives and driving high performance. * Ensure consistent delivery of exceptional workplace and facilities services across the portfolio. * Develop governance frameworks, service standards and performance improvement plans to enhance operational delivery. * Oversee workplace operations, planned and reactive maintenance and statutory compliance across multiple sites. * Manage the annual operating budget, including forecasting, cost control and financial reporting. * Lead the management of Total Facilities Management (TFM) contracts, ensuring commercial performance and contractual compliance. * Build strong relationships with suppliers, monitoring performance through KPIs, SLAs and regular business reviews. * Identify and manage operational, financial, supplier and compliance risks. * Build trusted relationships with senior stakeholders, providing regular updates on performance, risks and improvement opportunities. * Lead workplace projects and change initiatives from planning through to successful delivery. * Ensure compliance with health & safety, environmental and regulatory standards, supporting internal and external audits. * Champion sustainability, innovation and continuous improvement across the workplace portfolio. About You * We're looking for an experienced workplace or facilities professional who can demonstrate: * Significant leadership experience within Workplace, Facilities Management or Corporate Real Estate. * Experience managing a multi-site UK portfolio. * Strong people management skills with the ability to coach, develop and motivate teams. * Excellent financial management experience including budgeting, forecasting and cost control. * Strong commercial awareness with experience managing outsourced service providers and TFM contracts. * Proven ability to build relationships with senior stakeholders and influence at all levels. * Experience driving service improvements, operational excellence and customer-focused workplace environments. * Excellent organisational, communication and problem-solving skills. * Strong knowledge of health & safety, compliance and workplace governance. Desirable * Professional qualification in Facilities Management, Workplace Management, Property or Business Management (or equivalent experience). * Experience of CAFM extremely advantageous. * NEBOSH, IOSH or a recognised health & safety qualification. * Membership of a professional body such as IWFM, IOSH or RICS. What's on Offer Opportunity to lead a high-profile national workplace portfolio. A strategic leadership role with real influence across the business. Excellent career development opportunities. Competitive salary and comprehensive benefits package. Collaborative, people-focused working environment with a strong commitment to continuous improvement