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- Tasks: Provide top-notch support for Business Central and LS Retail, resolving issues and enhancing customer experience.
- Company: Join a leading Microsoft partner in a dynamic, supportive environment.
- Benefits: Enjoy enhanced leave, pension scheme, mental health support, and professional development opportunities.
- Why this job: Make a real impact by helping customers optimise their ERP and retail systems.
- Qualifications: 3+ years of Business Central support experience and strong problem-solving skills.
- Other info: Hybrid work model with a focus on employee wellbeing and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a Microsoft partner supporting customers across retail, hospitality, and distribution. Due to continued growth within their managed services function, they are seeking an experienced 2nd Line Business Central Support Consultant to join their expanding support operation. The successful candidate must have strong experience with Business Central and LS Retail and will play a critical role in ensuring customers receive fast, high-quality support for their ERP and retail systems. This is a hands-on support role with a strong functional focus across finance, operations, inventory, and retail processes.
Key Responsibilities
- Investigate, diagnose and resolve escalated Business Central and LS Central issues within agreed SLAs
- Act as the primary escalation point for 1st line support
- Perform data validation and reconciliation between entry tables and reports
- Configure Business Central (non-development) to meet customer requirements
- Troubleshoot complex functional and system issues, including error message analysis
- Provide clear, structured technical information to internal teams and development partners
- Identify, document, and prioritise issues requiring escalation to 3rd line support
- Create and maintain knowledge base articles and solution documentation
- Support customer training and onboarding for new features and processes
- Assist with upgrades, testing and deployment activities
Relevant Experience
- At least 3 years’ experience supporting or consulting on Business Central
- Must have LS Retail / LS Central experience
- Proven background in 2nd line or advanced application support
- Excellent analytical and problem-solving skills
- Ability to manage and prioritise multiple cases effectively
- Confident communicator with the ability to translate technical concepts to non-technical users
- Experience supporting third-party applications such as Jet Reports, Continia, or Tasklet is highly desirable
Our client offers a modern, supportive, and forward-thinking working environment with a strong focus on employee wellbeing and career development. Benefits include:
- Enhanced annual leave including birthday off
- Pension scheme from day one
- Life assurance and critical illness cover
- Electric vehicle salary sacrifice scheme
- Employee Assistance Programme and mental health support
- Annual flu vaccinations
- Ongoing professional development on certification support
2nd/3rd Line Business Central Support Consultant employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Business Central Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Business Central or LS Retail. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of Business Central. We recommend practising common support scenarios and being ready to demonstrate how you’d tackle real-life issues during the interview.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed and resolved complex issues in the past. This will highlight your analytical abilities and reassure employers that you're the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd/3rd Line Business Central Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd/3rd Line Business Central Support Consultant. Highlight your experience with Business Central and LS Retail, and don’t forget to showcase your problem-solving skills and ability to communicate technical concepts clearly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description, and show us your enthusiasm for supporting customers in retail and hospitality.
Showcase Relevant Experience: When filling out your application, make sure to emphasise your relevant experience. If you've worked with Business Central or LS Retail before, let us know! We want to see how your background aligns with the needs of our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Business Central Inside Out
Make sure you brush up on your knowledge of Business Central and LS Retail. Be prepared to discuss specific features and functionalities, as well as any recent updates or changes. This will show that you're not just familiar with the software but also genuinely interested in how it can benefit customers.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past, particularly those related to ERP systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and ability to troubleshoot effectively.
✨Communicate Clearly and Confidently
Since you'll be translating technical concepts for non-technical users, practice explaining complex ideas in simple terms. During the interview, focus on being clear and concise, ensuring that your communication style reflects your ability to support customers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes, team dynamics, and customer engagement strategies. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values and career goals.
