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- Tasks: Provide top-notch support for Business Central, troubleshooting and resolving customer queries.
- Company: Join a growing support team in a dynamic tech environment.
- Benefits: Enjoy hybrid working, 25 days leave, free parking, and a pension scheme.
- Why this job: Make a real difference by helping customers succeed with Business Central.
- Qualifications: 1 year experience with Business Central and strong customer service skills.
- Other info: Great location and opportunities for career growth await you!
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service.
Key Responsibilities:
- Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
- Identify, analyse, and resolve issues with Business Central, using the available resources and documentation.
- Elevate complex or unresolved issues to a Team leader.
- Ensure incidents and requests are resolved within set SLAs.
- Contribute to the creation and update of Knowledge Base articles.
Key Skills and Experience:
- Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key / Super user for an end user.
- Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
- Ability to work effectively in a team environment.
- Exceptional customer service, communication and interpersonal skills, both written and verbal.
- Proven track record of managing escalations from customers and delivering resolutions.
- Excellent communication skills.
- Time Management, Prioritisation and Working under Pressure.
Benefits:
- Hybrid working
- 25 days annual leave plus Bank Holidays
- 2 additional leave days
- Free parking
- Pension scheme
- Amazing location and offices
If this role is of interest, please contact James Aust for more information.
1st Line Business Central Support Consultant employer: Anderson Scott Solutions
Contact Detail:
Anderson Scott Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Business Central Support Consultant
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for common interview questions related to Business Central support. Think about scenarios where you've successfully resolved issues or provided excellent customer service. Practising your responses will boost your confidence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 1st Line Business Central Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a great fit for our support team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your communication prowess. Clear, concise language will go a long way in demonstrating your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anderson Scott Solutions
✨Know Your Business Central Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with common issues and solutions, as well as the latest updates. This will not only help you answer technical questions but also show your passion for the product.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will demonstrate your ability to handle client concerns effectively.
✨Practice Problem-Solving Scenarios
Anticipate potential troubleshooting scenarios that might come up during the interview. Practice explaining your thought process and how you would approach resolving these issues. This will showcase your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of cases you'll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
