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- Tasks: Manage key accounts, ensuring customer satisfaction and driving business growth.
- Company: Join a dynamic team in the south-east focused on exceptional customer service.
- Benefits: Enjoy flexible working options and a competitive salary with commission.
- Why this job: Be the primary contact for clients, making a real impact on their success.
- Qualifications: 3+ years experience with ERP software and strong communication skills required.
- Other info: Opportunity to develop relationships and drive revenue through upselling.
The predicted salary is between 47000 - 63000 £ per year.
Our client based in the south-east are looking for a Key Account Manager to join their team. The successful candidate will be responsible for driving customer satisfaction and business growth through strong relationship management. You will serve as their primary point of contact, addressing customer needs and collaborating with internal teams to deliver exceptional service.
Key Account Manager Responsibilities:
- Develop and maintain strong, long-lasting relationships with existing customers.
- Respond to and address their enquiries and concerns promptly and efficiently.
- Arrange regular customer account reviews and advise the most effective approach to achieve their goals, challenges and expectations.
- Develop relationship and communication plans for each account.
- Identify opportunities for upselling or cross selling additional products or services, expansion and other contract opportunities.
- Create revenue generation plans for each account.
- Ensure our customers have realistic expectations, and they are clear on what we can deliver, and when we can deliver it.
- Manage contract negotiations and renewals with existing customers and ensure contracts are up to date and accurate.
Key Account Manager Skills and Experience:
- 3 years+ experience with Microsoft Dynamics Business Central, or another ERP or subscription-based software solution in a customer facing, account manager or equivalent role.
- Excellent communication skills, both verbal and written.
- Commercially minded with the ability to see potential sales opportunities.
- Experience in building strong relationships.
- Time management skills are necessary to handle a number of customer accounts.
- Ability to prioritise and resolve problems.
- Solid IT skills including proficiency with common software applications.
If this role is of interest, please contact James Aust for more information.
Key Account Manager employer: Anderson Scott Solutions Ltd
Contact Detail:
Anderson Scott Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics Business Central or similar ERP systems. Since the role requires experience with these tools, being able to discuss your proficiency and any relevant projects during the interview will set you apart.
✨Tip Number 2
Prepare examples of how you've successfully managed customer relationships in the past. Highlight specific instances where you addressed customer needs or resolved issues, as this will demonstrate your capability in driving customer satisfaction.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their offerings and market position will allow you to speak confidently about how you can contribute to their growth and identify upselling opportunities.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Key Account Manager, you'll need to convey information clearly and effectively, so consider role-playing common scenarios with a friend or mentor to refine your approach.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in account management and customer relationship roles. Emphasise your familiarity with Microsoft Dynamics Business Central or similar ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains how your experience aligns with the responsibilities of the Key Account Manager role. Mention specific examples of how you've driven customer satisfaction and business growth in previous positions.
Highlight Relevant Skills: In your application, clearly outline your skills in time management, problem-solving, and relationship building. Use bullet points to make these stand out and relate them directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anderson Scott Solutions Ltd
✨Know Your Customer
Before the interview, research the company's key accounts and their industries. Understanding their needs and challenges will help you demonstrate how you can drive customer satisfaction and business growth.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully built and maintained strong relationships with clients in the past. Highlight your communication skills and ability to address customer concerns promptly.
✨Demonstrate Commercial Awareness
Be ready to discuss potential sales opportunities and how you can identify upselling or cross-selling chances. This shows that you are commercially minded and can contribute to revenue generation.
✨Prepare for Contract Negotiations
Familiarise yourself with common contract negotiation strategies. Be prepared to discuss how you would manage contract renewals and ensure accuracy, as this is a key responsibility of the role.
