At a Glance
- Tasks: Manage key accounts and build strong relationships to drive client success.
- Company: Forward-thinking tech business with a supportive culture.
- Benefits: Competitive salary, birthday off, pension scheme, and ongoing training.
- Other info: Hybrid work model with a focus on employee wellbeing and development.
- Why this job: Be a trusted advisor and make a real impact on client growth.
- Qualifications: 5+ years in account management, preferably in ERP or SaaS.
The predicted salary is between 55000 - 65000 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Key Account Manager UK South (Hybrid / Remote – 1–2 days per month in office) £55,000 – £65,000 + Benefits
We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
- Manage and develop long-term strategic relationships with key customer accounts.
- Act as the primary commercial contact for a portfolio of high-value clients.
- Build and maintain account development plans aligned to customer objectives and business priorities.
- Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
- Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
- Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
- Develop and manage revenue and growth plans across assigned accounts.
- Lead contract renewals and commercial negotiations.
- Proactively identify and mitigate risks relating to customer retention and satisfaction.
- Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
- Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
- Strong experience working with Microsoft Dynamics 365 Business Central environments.
- Proven ability to manage complex customer relationships involving multiple stakeholders.
- Strong commercial awareness with experience driving account growth and customer retention.
- Strategic mindset with the ability to focus on long-term customer value.
- Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
- Highly organised with strong prioritisation and account management capabilities.
- Comfortable working autonomously and taking ownership of customer outcomes.
- Experience using HubSpot CRM would be advantageous.
Benefits
- Competitive annual leave entitlement, including your birthday off.
- Pension scheme available from day one.
- Critical Illness and Death in Service cover.
- Electric Vehicle Salary Sacrifice Scheme.
- Employee Assistance Programme.
- Ongoing professional development and Microsoft certification training.
- Modern, digitally focused working environment with access to the latest Microsoft technologies.
- Supportive company culture with a strong focus on wellbeing and employee development.
Key Account Manager in Hilton employer: Anderson Scott Solutions Ltd
Join a dynamic and innovative technology business that prioritises employee wellbeing and professional growth. As a Key Account Manager, you'll enjoy a competitive salary, generous benefits including your birthday off, and access to ongoing training and development opportunities in a modern, digitally-focused environment. With a supportive culture that values strong relationships and long-term client success, this role offers a meaningful opportunity to make a significant impact while working flexibly in the UK South region.
Contact Details:
Anderson Scott Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Hilton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with your experience in ERP or SaaS. This will help you tailor your responses and show them you’re genuinely interested.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your value as a Key Account Manager. Highlight your successes in managing complex relationships and driving growth – this is what will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to get noticed by our hiring team!
We think you need these skills to ace Key Account Manager in Hilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management, especially within ERP or SaaS environments, and showcase any relevant achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, like managing complex customer relationships or driving account growth.
Showcase Your Communication Skills:Since this role involves engaging with senior leadership and building strong relationships, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anderson Scott Solutions Ltd
✨Know Your Accounts
Before the interview, dive deep into the company’s key accounts and their specific needs. Understand their business objectives and how the role of Key Account Manager can help achieve them. This will show your potential employer that you’re proactive and genuinely interested in their clients.
✨Showcase Your Relationship Skills
Be ready to discuss examples of how you've built and maintained strong relationships with clients in the past. Use specific instances where you’ve successfully managed complex customer relationships or resolved conflicts. This will highlight your ability to act as a trusted advisor.
✨Demonstrate Commercial Awareness
Prepare to talk about your experience in driving account growth and customer retention. Bring up any strategies you've implemented in previous roles that led to upselling or cross-selling opportunities. This will illustrate your strategic mindset and understanding of long-term customer value.
✨Familiarise Yourself with Tools
If you have experience with Microsoft Dynamics 365 Business Central or HubSpot CRM, be sure to mention it. If not, do a bit of research on these tools and be prepared to discuss how you would leverage technology to manage accounts effectively. This shows you’re tech-savvy and ready to hit the ground running.
