At a Glance
- Tasks: Provide 2nd line support for Microsoft Dynamics 365 Business Central customers and troubleshoot complex issues.
- Company: Established Microsoft Dynamics Partner with a supportive and collaborative culture.
- Benefits: Competitive salary, hybrid working options, and opportunities for technical development.
- Other info: Dynamic work environment with excellent career progression opportunities.
- Why this job: Join a growing team and enhance your technical skills while making a real difference.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 38000 - 48000 £ per year.
£38,000 - £48,000 DOE Hybrid (1 office day/week in the Midlands) or remote options for experienced candidates. Our client is a well-established Microsoft Dynamics Partner and, due to continued growth, is looking to appoint an experienced Business Central 2nd Line Support Consultant to join their expanding support team. This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with customers, and further developing their technical expertise within a collaborative and supportive environment.
Key Responsibilities
- Provide 2nd line support for Microsoft Dynamics 365 Business Central customers via phone, email, and support portal.
- Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
- Escalate unresolved or highly technical issues to senior support or development teams where appropriate.
- Work closely with developers to coordinate code fixes, testing, and successful deployment.
- Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations.
- Maintain accurate and up-to-date documentation of support cases and resolutions.
Business Central 2nd Line Support Consultant employer: Anderson Scott Solutions Ltd
Join a dynamic and supportive team at a leading Microsoft Dynamics Partner, where your expertise as a Business Central 2nd Line Support Consultant will be valued and nurtured. With a hybrid working model and a focus on employee development, you'll enjoy a collaborative work culture that encourages growth and innovation while providing essential support to our clients. Located in the Midlands, this role offers the perfect balance of remote flexibility and in-office camaraderie, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Anderson Scott Solutions Ltd Recruitment Team
