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- Tasks: Coordinate service appointments and ensure smooth workflows for technicians.
- Company: Join a national business with a strong ethos of integrity and collaboration.
- Benefits: Enjoy flexible working, 25 days holiday, healthcare cash plan, and birthday off after a year.
- Why this job: Be part of a dynamic team that values innovation and excellence in service delivery.
- Qualifications: Previous scheduling or customer service experience and good geographical knowledge of the UK required.
- Other info: Work in a fast-paced environment with opportunities for personal growth.
The predicted salary is between 20440 - 30660 £ per year.
Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company has a great ethos and is steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!
As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.
In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary and pension, you will benefit from 25 days annual leave plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you have been employed by them for 12 months, they will also reward you with your birthday off every year.
Responsibilities:- Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.
- Ensure accurate and timely communication of appointment details to both customers and service technicians.
- Gather necessary information from customers to facilitate efficient scheduling.
- Work closely with service technicians to align schedules, ensuring they are adequately informed about customer expectations and job requirements.
- Address any scheduling conflicts or changes promptly.
- Maintain accurate and up-to-date records of service appointments and customer information.
- Accurately log client interactions and service requests using in-house IT systems.
- Utilise scheduling software to track and organise service activities.
- Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive solutions to prevent scheduling challenges.
- Previous experience working in a scheduling or customer service role.
- Good geographical knowledge of the UK.
- Excellent interpersonal skills.
- Good organisational skills and an ability to prioritise with a "can do" attitude.
- Ability to work under pressure in a fast-paced environment.
Flexible Working - Working hours are 40 hours per week, Monday - Friday. Salary £25,550 + attractive benefits package + flexible working.
Scheduling Administrator in Gloucester employer: Anderson Recruitment
Contact Detail:
Anderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Administrator in Gloucester
✨Tip Number 1
Familiarise yourself with the scheduling software commonly used in the industry. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your geographical knowledge of the UK, as this role requires efficient coordination based on technician locations. Consider using maps or apps to enhance your understanding of travel times and distances.
✨Tip Number 3
Prepare examples of how you've successfully managed scheduling conflicts in previous roles. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this position.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Scheduling Administrator in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or customer service roles. Emphasise your organisational skills and ability to work under pressure, as these are key attributes for the Scheduling Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's core values such as integrity and collaboration. Mention specific examples from your past experiences that demonstrate how you embody these values.
Highlight Geographical Knowledge: Since good geographical knowledge of the UK is important for this role, consider including any relevant experience or skills that showcase your familiarity with the area. This could be previous jobs, studies, or personal interests.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Anderson Recruitment
✨Show Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling or customer service roles. Highlight specific examples where you successfully coordinated appointments or managed schedules, demonstrating your organisational skills and ability to prioritise tasks.
✨Know the Company Values
Familiarise yourself with the company's core values of integrity, collaboration, innovation, and excellence. During the interview, try to weave these values into your responses, showing how your personal ethos aligns with theirs.
✨Demonstrate Your Geographical Knowledge
Since good geographical knowledge of the UK is essential for this role, brush up on key locations and routes. You might be asked about how you would plan a technician's schedule based on their location, so be ready to showcase your understanding.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential scheduling conflicts or changes and how you would address them. This will show your proactive approach and ability to work under pressure.
