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- Tasks: Design and sell unforgettable luxury holidays while managing customer journeys.
- Company: Award-winning travel client in Cheltenham with a friendly team.
- Benefits: Paid travel trips, bonuses, 25 days leave, and gym discounts.
- Other info: Flexible hours with part-time options and ongoing training provided.
- Why this job: Combine your passion for travel with excellent career progression opportunities.
- Qualifications: Strong customer service skills and some destination knowledge required.
The predicted salary is between 25000 - 30000 £ per year.
Our award-winning travel client in Cheltenham is seeking a Travel Consultant to join their friendly and knowledgeable team on a permanent basis. This is a great opportunity to work in a supportive, inclusive environment with excellent career progression.
As a Travel Consultant, you'll design and sell unforgettable luxury tailor-made holidays worldwide, managing each customer's journey from initial enquiry through to their return home. Your personality and customer service skills will be key to building lasting relationships and repeat business.
You’ll work in a premium retail environment, delivering a highly personalised service - whether over a coffee, tea, or glass of champagne - creating inspiring travel experiences tailored to each client's preferences and budget.
- Passion for travel with good destination knowledge (long-haul experience preferred).
- Strong customer service and communication skills.
- Flexible to work retail hours, including weekends.
Benefits include:
- Paid for travel trips
- Regular bonus incentives, including cash, flights, holidays, vouchers etc.
- 25 days annual leave, increasing with long service
- Matched contribution pension scheme
- Discounted gym membership
- Almost £300 a year clothing allowance
- Optical vouchers
- Cycle scheme
- Free annual family travel insurance
- Loyal service awards to celebrate important milestones
- Significantly enhanced maternity and paternity leave
Hours: 37 hours across 5 days (including weekends on a rota). Part-time (4 days) options available. Monday to Saturday: 9:30am - 6pm & Sunday: 11am - 5pm.
Training & Development:
- 13-week structured induction (in-store, virtual, and head office)
- Ongoing coaching and career progression opportunities
- Opportunities to grow a VIP client base and take on additional responsibilities
- Clear pathways into management or head office roles
Travel Consultant (Customer Service) in Gloucester employer: Anderson Recruitment
Contact Detail:
Anderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant (Customer Service) in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their travel family.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Travel Consultant. Think about how you'd handle different customer requests and complaints, so you can demonstrate your expertise and passion for travel.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at this fantastic company. Plus, it could give you an edge in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Travel Consultant (Customer Service) in Gloucester
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your experiences and any destinations that have inspired you. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable journeys for our clients.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We’re all about building lasting relationships, so share examples of how you've gone above and beyond for customers in the past. This will show us you’ve got what it takes to thrive in our friendly team!
Tailor Your Application: Just like we tailor holidays for our clients, tailor your application to fit the role! Use keywords from the job description and align your skills with what we’re looking for. This shows us you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Anderson Recruitment
✨Know Your Destinations
Brush up on your destination knowledge, especially long-haul locations. Be ready to discuss popular travel spots and unique experiences you can offer clients. This shows your passion for travel and helps build rapport with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a client. This will demonstrate your ability to create memorable experiences for customers.
✨Be Flexible and Adaptable
Since the role requires working retail hours, including weekends, be prepared to discuss your availability. Highlight any previous experience in flexible roles and your willingness to adapt to the needs of the business.
✨Engage with Enthusiasm
During the interview, let your enthusiasm for travel shine through. Share personal travel stories or experiences that relate to the role. This not only makes you memorable but also shows your genuine interest in creating inspiring travel experiences for clients.