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- Tasks: Support customers with enquiries and technical issues while managing data.
- Company: Join a growing team in a successful, employee-owned tech company.
- Benefits: Competitive salary, free parking, 30 days holiday, and funding for qualifications.
- Why this job: Make a real impact by enhancing customer journeys and driving improvements.
- Qualifications: Exceptional customer service skills and good IT proficiency required.
- Other info: Enjoy a supportive work environment with great career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
This is a brand-new, permanent opportunity to join a small, yet highly successful and growing team as they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions to customers worldwide, our client prides themselves on their exceptional service and are looking for likeminded people to enhance their customer journey and grow with the business.
Your main responsibility will be to provide support with all customer enquiries and technical issues. You will provide information to business professionals on various software systems whilst managing tasks and escalating as required. You must have the ability to bring new ideas and be willing to get involved with the producing of user guides and training materials. The role is ideal for someone who enjoys problem-solving, communicating with customers, and working with data to drive improvements.
Although knowledge of the optical industry is advantageous, as long as you have a strong desire to succeed and a customer-focused mindset, our client will be dedicated to providing in-depth training and support to ensure you succeed in the role. As an EOT (Employee Owned Trust), their employees are at the heart of everything they do, directly benefiting from the business's success!
In return for your work, they provide a welcoming and understanding work environment with a high level of staff retention, and funding towards industry-specific qualifications as well as progression opportunities as the business grows.
Candidate Attributes:- Exceptional customer service skills with the ability to communicate at all levels
- Desire to build strong working relationships with both clients and colleagues
- Good IT skills with use of Microsoft Office applications
- Ability to work to your own initiative
- Flexible and adaptable approach to work alongside a small team
Hours: Monday - Friday, 9am - 5:30pm
Salary: Circa £30,000+ per annum depending on experience + free parking, 30 days holiday (inclusive of bank holidays), salary reviews, and support and funding towards industry-specific qualifications.
Customer Support & Data Specialist in Gloucester employer: Anderson Recruitment
Contact Detail:
Anderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Data Specialist in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific customer scenarios or technical issues. Show them your problem-solving skills and how you can enhance their customer journey.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support & Data Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support & Data Specialist role. Highlight your exceptional customer service skills and any relevant IT experience, especially with Microsoft Office applications.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for problem-solving and your desire to enhance the customer journey. Share specific examples of how you've successfully communicated with customers or tackled technical issues in the past.
Show Your Enthusiasm: Let your personality shine through in your application! We love candidates who are excited about the opportunity to grow with us and contribute to our success. A positive attitude can make a big difference.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Anderson Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its bespoke software solutions. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you’ve successfully resolved customer issues or improved their experience. This will demonstrate your ability to communicate effectively and build strong relationships.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific customer enquiries or technical issues. Think through potential scenarios and practice articulating your thought process. This will showcase your problem-solving skills and adaptability, which are key for this role.
✨Bring Ideas to the Table
The company values innovation, so don’t hesitate to share any ideas you have for improving customer support or creating user guides. This shows initiative and a willingness to contribute to the team’s success, which is exactly what they’re looking for.
