At a Glance
- Tasks: Identify at-risk customers and improve retention through data analysis and communication.
- Company: Dynamic company with a strong ethos of integrity and collaboration.
- Benefits: Flexible working, 25 days annual leave, healthcare cash plan, and birthday off after one year.
- Other info: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values innovation and excellence while making a real impact on customer relationships.
- Qualifications: Proficiency in MS Office and quick adaptability to new systems.
The predicted salary is between 32000 - 32000 £ per year.
They are currently seeking a permanent Client Retention Manager to join their growing and dynamic team. The company has a great ethos and is steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!
The successful candidate will act as a primary contact for escalated accounts and will support continuous improvement by identifying trends and service gaps that impact retention.
In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary and pension, you will benefit from:
- 25 days annual leave plus bank holidays
- A healthcare cash plan (Medicash)
- Employee Assistance Programme including access to a 24/7 GP and prescription service
- An employee wellness programme
- Pension and life assurance
- Once you've been employed by them for 12 months, they will also reward you with your birthday off every year
Key Responsibilities:
- Identify at-risk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
- Monitor visit compliance and service delivery performance to stabilise customer relationships
- Maintain accurate records of at-risk cases, recovery actions, communications, and outcomes
- Produce regular reports on contract retention trends, saved accounts, recurring issues, and improvement opportunities
Proficiency with MS Office and ability to learn new systems quickly.
Flexible Working: Monday to Friday, 40 hours per week (flexible start and finish time) - one day per week WFH.
Salary: £32,000 + attractive benefits package + free onsite parking.
